Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://icict.youtestme.com/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to create a user group manager	Step-by-step instructions on how to create a role with permissions to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to register when the self-registration module is enabled	Step-by-step instructions on how to self-register into the application.

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to create test with sections	Step-by-step explanation on how to create a test with test sections.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to create generated test	Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
Automated proctoring	Step-by-step instructions on how to take a test with automated proctoring.

How to allow test retakes	Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Link	Description
How to create a new question within a question pool	Step-by-step instructions on how to create a new question pool and add a question to it.
How to create a question pool manager security role	Step-by-step instructions on how to create a role with permissions to access, create, and/or manage question pools.
How to create a multiple choice question	Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process.
How to create an open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
How to create an essay question	Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
How to import questions with an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.

Link	Description
How to change the application theme and branding	Instructions on how to change the application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Link	Description
Report overview	An overview of reporting options in the application.
Report Builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.