Customer Support Contact Information
| Email Address: |
support@youtestme.com
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Important links
| Link to Official GetCertified instance: |
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Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
| Link
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Description
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| Getting Started with YouTestMe GetCertified
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This document aims to provide the complete guide to getting started with YouTestMe GetCertified and
recommendations for the best use cases, enabling you to easily organize the whole testing process.
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Users
| Link
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Description
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| Roles and permissions |
Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
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| User groups |
A quick overview of User Groups module and instructions on how to organize users into groups.
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| How to assign a manager to a user group |
Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
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| How to bulk import users |
Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
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Tests
Questions
| Link
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Description
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| How to create a question pool |
Step-by-step instructions on how to create a new question pool and add a question to the pool.
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| Importing questions through an Excel template |
Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
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| How to track question statistics
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Instructions on how to access and examine statistics on questions in the selected question pool.
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| Question types
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An overview of question types in YouTestMe.
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| Single choice vs multiple choice questions |
Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
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| How to Create Branching Questions
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Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
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| How to randomize questions & answers |
Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
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| How to Import Questions with More Category Values via Excel |
This article explains how to import questions (with additional category values) into the question pool using an Excel template.
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System
| Link
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Description
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| How to white label the application |
Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
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| How to configure mail server settings |
Instructions on how to configure mail server settings.
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| How to configure notifications
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Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
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| How to set up support contact
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Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
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Reporting