Royal College of Dental Surgeons of Ontario Help Center

Customer Support Contact Information

24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.

Email Address:	support@youtestme.com
Live Chat:	The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.

Important links

Link to the production environment:	rcdso.youtestme.com
Link to the sandbox environment (for the UAT):	rcdso-sandbox.youtestme.com

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module and instructions on how to organize users into groups.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.

Tests

Link	Description
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.

Questions

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Question Categories	A walkthrough of the question categories tab of the custom properties page.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
How to Create Branching Questions	Step-by-step instructions on how to create branching questions including single choice questions, multiple choice branching and true/false branching.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to Import Questions with More Category Values via Excel	This article explains how to import questions (with additional category values) into the question pool using an Excel template.

System

Link	Description
How to secure user access with SSO-only logins	This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
How to configure notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Reporting

Link	Description
Reports overview	Short video on how to manage test reports.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
Question Pools Statistics	Detailed instructions on candidate's performance on question pool.