Customer Support Contact Information
24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.
| Email Address: |
support@youtestme.com
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| Live Chat:
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The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.
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Important links
Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Users
| Link
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Description
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| How to Assign Default User Roles and Create New Custom Roles |
In this article, you’ll learn about the default user roles in the system, how to assign them to users, and how to create custom roles tailored to your needs. User roles function as permission labels, defining what users can do in the application and granting them different levels of access and authorization.
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| User groups |
A quick overview of User Groups module and instructions on how to organize users into groups.
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| How to assign a manager to a user group |
Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
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| How to bulk import users |
Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
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| How to change users’ information
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This article explains how to change users’ personal information. Users with administrator roles can edit any user’s personal information within the system.
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| How to Change the Welcome Page Based on User Roles
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YouTestMe offers users the capability to customize the welcome page displayed for each user role upon logging in.
This article explains how to change the landing page for users based on their roles in the system. For more details, please watch our video covering this topic.
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| How to Create a Question Creator Security Role
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This article provides a step-by-step guide on creating a Question Creator security role within the application. This role will possess permissions to create and manage question pools and access, create, and manage questions.
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Tests
Questions
System
| Link
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Description
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| How to secure user access with SSO-only logins |
This article outlines the procedures required to limit user access via password logins, establishing Single Sign-On (SSO) as the exclusive method for logging in.
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| How to Change Application Theme and Branding
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This article will explain how to change the application theme, the login page appearance, the logo, and the favicon.
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| Building an Effective Test Library for Your Website with YouTestMe
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If you’re looking to create a comprehensive test library for your organization, YouTestMe provides an excellent example of what can be achieved.
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| How to Enable/Disable Accessibility Mode
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This article will explain how to turn the accessibility mode on/off in GetCertified.
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Reporting
| Link
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Description
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| Reports overview
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Short video on how to manage test reports.
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| How to access and use predefined reports
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Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
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| Report builder
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Instructions on how to obtain a detailed insight into tes statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
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| How to schedule reports
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Step-by-step instructions on how to schedule automated report sending by email at specified times.
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| Question Pools Statistics
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Detailed instructions on candidate's performance on question pool.
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| Favorite Reports
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A walkthrough of the favorite reports page of the reporting module.
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