Royal College of Dental Surgeons of Ontario Help Center

Customer Support Contact Information

24/7 support via email and chat is included in the support package for both RCDSO staff members and RCDSO students. Support with anything related to the application is provided by YTM agents.

Email Address:	support@youtestme.com
Live Chat:	The "Chat with Us" button is located in the bottom right corner. Click on it to ask a question, and a YTM agent will assist you.

Important links

Link to the production environment:	rcdso.youtestme.com
Link to the PET sandbox environment:	rcdso-sandbox.youtestme.com
Link to the Courses sandbox environment:	rcdso-sandbox2.youtestme.com
YouTestMe Knowledge Base:	https://www.youtestme.com/support-and-faq/
YouTestMe Feature Videos:	https://www.youtestme.com/feature-videos-version-12-0/

Instructions for using YouTestMe GetCertified

General Instructions

Get Started with YouTestMe

Use-Case-Specific Instructions

PET

Link	Description
Displaying Multiple Images in a Question with the Option to Zoom In on Each Image	This article explains how to display multiple images within a single question in an online test
Integration: Part 1	Integration and Test setup, Just in time generation, Create assessment endpoint
Integration: Part 2	Create assessment endpoint, Initial and retake, Update due date, continuation and finishing after expiration
Integration: Part 3	Webhook and Assessment URL

Training Courses

Link	Description
How to Set Up E-commerce	This article will explain how to create a Stripe account, set up prices, and check payment reports.
How to set up training course fees with E-commerce	This article explains how to set up E-commerce integration and define training course prices. Subsequently, candidates interested in taking the course must pay before gaining access.
How to Organize an Exam Booking with E-commerce	This article explains how to organize an exam booking and set testing session prices. Candidates must purchase the testing session if they want to take the test.
How to Set Up SSO Configuration	GetCertified can act as a Service Provider through the SAML 2.0 protocol, which allows the exchange of authorization data with an Identity Provider. GetCertified supports OneLogin, Okta, SSO Circle, and many other Identity Providers. SAML 2.0 based Single Sign-on (SSO) can be configured for multiple identity providers simultaneously. You need to create an SSO configuration and define the parameters of the identity provider. Each created SSO configuration you create has an assertion consumer service end-point that will process the SAML response.
Training courses	In this article you'll learn how to create a training course, demonstrating: Creating training course steps Adding multimedia to steps Adding tests or surveys to steps Tracking candidate progress
Training course multimedia	In this article you'll learn how to add multimedia to training courses, in form of: Pictures Videos (.mp4) Audio files (.mp3) PDF files Google docs Archive (.zip) YouTube video Vimeo video Link
Taking a training course	In this article you'll explore the training course platform from the candidate's perspective, demonstrating: Navigation through training course steps Reviewing attached multimedia Taking available tests or surveys
Creating certificate	In this article you'll learn how to create certificates by defining: Background, logo, and favicon Unique ID Expiration date
Certificate conditions	Overview of how to define conditions under which certificates are awarded.
Downloading certificate	In this article you'll learn how to download the achieved certificate as: PDF Image