Customer Support Contact Information

Email Address:	support@youtestme.com

Important links

Link to Official GetCertified instance:	https://iecex.youtestme.com/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Roles and permissions	Explanation of the default user roles and permissions and instructions on creating a new role with custom permissions.
How to bulk import users	Instructions on how to fill the Excel template with user data and import a large number of users into the application at once.
How to approve registration request	Instructions on how to review the registration requests, approve or decline them, and customize email notifications sent to approved/declined users.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to create user group manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
Organization division and institution administrators	An overview on how to achieve organization division with multiple institution administrators having access to specific units.

Link	Description
How to create a new question	Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create question pool manager	Creating a role that has permission to access, create, and/or manage question pools.
Importing questions with Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a test.
Multilingual tests	Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language.
Collaborative question management	Mechanisms that allow collaborative creation and management of questions.
Single choice question	Creating a single choice question type, explanation of its configuration, and a preview of it in a test-taking process.
Multiple choice question	Creating a multiple choice question type, explanation of its configuration, and a preview of it in a test-taking process.
Essay question	Creating an essay question type, explanation of its configuration, and a preview of it in a test-taking process.
Open-ended question	Creating an open-ended question type, explanation of its configuration, and a preview of it in a test-taking process.

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to create a test template	Instructions on how to create a test template and use it to create a new test.
How to define grading scales and passing marks	Explanation of the grading scales and instructions on applying automatic grading and passing marks to tests.
How to create test using test generator	Step-by-step instructions on how to to use a test generator to create different versions of the same test.
How to enable lockdown browser	Instructions on how to have a secure testing environment by enabling a LockDown browser that prevents candidates from copying, cutting, and printing anything from the screen.
How to allow test continuation	Instructions on how a candidate can pause and continue a test without the admin’s intervention.
How to leave notes during the test	Instructions on how to enable candidates to leave notes during the test-taking and make them visible to instructors.
How to set up report content	Instructions on how to configure the content, lifespan, and visibility time for the reports the candidates receive after the test-taking.
How to show test results upon manager’s approval	Instructions on how to prevent a candidate from seeing test results until the test manager approves and sends them.
Live proctoring with conference tools	Instructions on how to monitor student activities live through the integration with meeting tools.

Link	Description
How to change and reset the password	Instructions on how to change and reset the personal password and change other users' passwords.
How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings	Instructions on how to configure a mail server.
How to configure notifications	Instructions on how to edit in-application and email notifications, a preview of the notifications from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.

Link	Description
Report builder	Instructions on how to obtain a detailed insight into test statistics or compare individual items by creating completely customized and unique reports with advanced search filters.
How to schedule reports	Instructions on how to schedule automated report sending by email at specified times.