Difference between revisions of "Mobius Institute Help Center"
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=Important links= | =Important links= | ||
| + | '''Note:''' Data (users, tests, questions, etc.) in those instances are completely independent. | ||
{|class="wikitable" | {|class="wikitable" | ||
| + | ! Environment | ||
| + | ! URL | ||
| + | ! Description | ||
| + | ! Proctoring | ||
|- | |- | ||
| − | || ''' | + | || '''Production''' || https://mobius-inst.youtestme.com || For official usage || Proctorio/YTM Proctoring |
|- | |- | ||
| − | || ''' | + | || '''Training''' || https://mobius-inst-training.youtestme.com || For exploring the application || No proctoring services |
|- | |- | ||
| − | || ''' | + | || '''UAT''' || https://mobius-inst-uat.youtestme.com || For exploring the latest upgrades before they are pushed to production || No proctoring services |
|- | |- | ||
| − | || ''' | + | || '''Sandbox''' || https://mobius-inst-sandbox.youtestme.com || For tracking the progress of customization || No proctoring services |
|} | |} | ||
| Line 60: | Line 65: | ||
|- | |- | ||
| − | | [https://www.youtube.com/watch?v= | + | | [https://www.youtube.com/watch?v=6xSWa10Sk8Q How to Create a Simple Test] || Explanation on how to create a simple test without sections, assign candidates to it and publish it. |
| + | |- | ||
| + | | [https://www.youtube.com/watch?v=JAHF3lqpeNY How to Create a Test with Sections] || Explanation on how to create a test with sections that can represent different areas of knowledge and can have different settings, assign candidates to it and publish it. | ||
| + | |- | ||
| + | | [https://www.youtestme.com/kb/how-to-create-and-add-a-grading-scale-to-a-test How to Define Grading Scales and Passing Marks] || Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. | ||
|- | |- | ||
| − | | [https:// | + | | [https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Automated%20Proctoring.pdf Automated Proctoring] || Step-by-step instructions on how to enable automated proctoring mode. |
|- | |- | ||
| − | | [https://www. | + | | [https://www.youtube.com/watch?v=VDcuOG7AHX0 Taking Test with Automated Proctoring] || Step-by-step instructions on how to take a test with Automated Proctoring. |
|- | |- | ||
| − | | | + | |[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Mobius/How%20to%20use%20session%20level%20proctoring.pdf How to use Session Level Proctoring in your test] |
| + | |Step-by-step instructions on how to use session level proctoring in the YouTestMe GetCertified. | ||
|- | |- | ||
| − | | | + | |[https://www.youtube.com/watch?v=i5dSIoN4CiQ How to do an Equipment Check] |
| + | |A helpful video for candidates to accustom themselves to YTM Proctoring and what they must pay attention to during the equipment check and exam. | ||
| + | |- | ||
| + | |[https://www.youtestme.com/kb/how-to-perform-the-equipment-check-without-test-taking/ How to perform the Equipment Check without Test-taking] | ||
| + | |Step-by-step instructions on how a student can perform the equipment check before starting the test-taking process. | ||
|- | |- | ||
|} | |} | ||
| Line 77: | Line 91: | ||
! Description | ! Description | ||
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-create-a-new-question-in-an-existing-question-pool | + | | [https://www.youtestme.com/kb/how-to-create-a-new-question-in-an-existing-question-pool How to Create a New question Within a Question Pool] || Step-by-step instructions on how to create a new question pool and add a question to the pool. |
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=37thaTIwqfE&ab_channel=YouTestMe | + | | [https://www.youtube.com/watch?v=37thaTIwqfE&ab_channel=YouTestMe How to create Question Pool Manager] || Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools. |
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=WqUompofJEY | + | | [https://www.youtube.com/watch?v=WqUompofJEY Single Choice Question] || Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. |
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=3Q11GFd8jAs | + | | [https://www.youtube.com/watch?v=3Q11GFd8jAs Importing Questions with Excel Template] || Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once. |
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=EsgPVk0wBpE | + | | [https://www.youtube.com/watch?v=EsgPVk0wBpE How to Randomize Questions & Answers] || Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. |
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Label%20Questions%20Using%20Custom%20Question%20Properties.pdf How to Label Questions Using Custom Question Properties] || Instructions on how to create a dropdown custom question property and label questions using the values of those properties. | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Use%20Custom%20Question%20Properties%20for%20Reporting.pdf How to Use Custom Question Properties for Reporting] || Instructions on how to use custom question properties for reporting and passing criteria purposes. | ||
|- | |- | ||
|} | |} | ||
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|- | |- | ||
| − | | [https://www.youtube.com/watch?v=jBfee17yHJc&feature=youtu.be | + | | [https://www.youtube.com/watch?v=jBfee17yHJc&feature=youtu.be How to Change and Reset the Password] || Instructions on how to change and reset the personal password and change other user's password. |
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-change-application-theme-and-branding | + | | [https://www.youtestme.com/kb/how-to-change-application-theme-and-branding How to Change Application Theme and Branding] || Instructions on how to change application theme, the appearance of the login page, logo, and favicon. |
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-configure-mail-server | + | | [https://www.youtestme.com/kb/how-to-configure-mail-server How to Configure Mail Server Settings] || Instructions on how to configure mail server settings. |
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=vw37vS8EJug | + | | [https://www.youtube.com/watch?v=vw37vS8EJug How to Configure Notifications] |
|| Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events. | || Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events. | ||
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=snF4pIV9ViU | + | | [https://www.youtube.com/watch?v=snF4pIV9ViU How to Set Up Support Contact] |
|| Instructions on how to set up the procedure for contacting support from the application and customize the contact form. | || Instructions on how to set up the procedure for contacting support from the application and customize the contact form. | ||
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/?doing_wp_cron=1632274971.8713519573211669921875 | + | | [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/?doing_wp_cron=1632274971.8713519573211669921875 How to Customize Application Interface Text] |
|| Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. | || Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. | ||
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-change-the-offered-application-languages/ | + | | [https://www.youtestme.com/kb/how-to-change-the-offered-application-languages/ How to Enable Additional Languages] |
|| Instructions on how to enable additional languages for tests and application interface. | || Instructions on how to enable additional languages for tests and application interface. | ||
|} | |} | ||
| Line 120: | Line 138: | ||
! Description | ! Description | ||
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=pyVW47-4mrc | + | | [https://www.youtube.com/watch?v=pyVW47-4mrc Report Builder] |
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. | || Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. | ||
| − | |||
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=KQ0I3QfCAwk | + | | [https://www.youtube.com/watch?v=KQ0I3QfCAwk How to Schedule Reports] |
|| Step-by-step instructions on how to schedule automated report sending by email at specified times. | || Step-by-step instructions on how to schedule automated report sending by email at specified times. | ||
|- | |- | ||
| − | | [https://www.youtube.com/watch?v=YB9BNnvUwWA | + | | [https://www.youtube.com/watch?v=YB9BNnvUwWA How to Track Login and Logout Activites] |
|| Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file. | || Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file. | ||
|- | |- | ||
| − | | [https://www.youtestme.com/kb/how-to-subscribe-people-to-receive-test-and-survey-results/ | + | | [https://www.youtestme.com/kb/how-to-subscribe-people-to-receive-test-and-survey-results/ How to Subscribe People to Receive Test and Survey Results] |
|| Instructions on how to subscribe people to receive test and survey results from selected users and create lists of subscribers’ emails. | || Instructions on how to subscribe people to receive test and survey results from selected users and create lists of subscribers’ emails. | ||
|- | |- | ||
|} | |} | ||
Latest revision as of 21:21, 14 June 2023
Customer Support Contact Information
| Phone: | +1 888 418 1718 and +1 647 558 6017 |
| Email Address: | support@youtestme.com |
Important links
Note: Data (users, tests, questions, etc.) in those instances are completely independent.
| Environment | URL | Description | Proctoring |
|---|---|---|---|
| Production | https://mobius-inst.youtestme.com | For official usage | Proctorio/YTM Proctoring |
| Training | https://mobius-inst-training.youtestme.com | For exploring the application | No proctoring services |
| UAT | https://mobius-inst-uat.youtestme.com | For exploring the latest upgrades before they are pushed to production | No proctoring services |
| Sandbox | https://mobius-inst-sandbox.youtestme.com | For tracking the progress of customization | No proctoring services |
Instructions for using YouTestMe GetCertified
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Users
| Link | Description |
|---|---|
| Roles and Permissions | Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. |
| User Groups | A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. |
| How to create User Group Manager | Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups. |
| How to bulk import users | Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once. |
| How to Change User's Status | Instructions on how to change a user’s status to active, locked, suspended, or deactivated. |
| How to Approve Registration Request | Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users. |
| How to Create Custom User Properties | Step-by-step instructions on how to allow a user to access the system settings, regardless of their role. |
| How to enable Updating User Profile Information Before the Test-taking | Step-by-step instructions on how to enable updating user profile information before the test-taking. |
| How to Register when the Self-registration Module is Enabled | Step-by-step instructions on how to self-register into the application. |
Tests
| Link | Description |
|---|---|
| How to Create a Simple Test | Explanation on how to create a simple test without sections, assign candidates to it and publish it. |
| How to Create a Test with Sections | Explanation on how to create a test with sections that can represent different areas of knowledge and can have different settings, assign candidates to it and publish it. |
| How to Define Grading Scales and Passing Marks | Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. |
| Automated Proctoring | Step-by-step instructions on how to enable automated proctoring mode. |
| Taking Test with Automated Proctoring | Step-by-step instructions on how to take a test with Automated Proctoring. |
| How to use Session Level Proctoring in your test | Step-by-step instructions on how to use session level proctoring in the YouTestMe GetCertified. |
| How to do an Equipment Check | A helpful video for candidates to accustom themselves to YTM Proctoring and what they must pay attention to during the equipment check and exam. |
| How to perform the Equipment Check without Test-taking | Step-by-step instructions on how a student can perform the equipment check before starting the test-taking process. |
Questions
| Link | Description |
|---|---|
| How to Create a New question Within a Question Pool | Step-by-step instructions on how to create a new question pool and add a question to the pool. |
| How to create Question Pool Manager | Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools. |
| Single Choice Question | Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. |
| Importing Questions with Excel Template | Instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once. |
| How to Randomize Questions & Answers | Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator. |
| How to Label Questions Using Custom Question Properties | Instructions on how to create a dropdown custom question property and label questions using the values of those properties. |
| How to Use Custom Question Properties for Reporting | Instructions on how to use custom question properties for reporting and passing criteria purposes. |
System
| Link | Description |
|---|---|
| How to Change and Reset the Password | Instructions on how to change and reset the personal password and change other user's password. |
| How to Change Application Theme and Branding | Instructions on how to change application theme, the appearance of the login page, logo, and favicon. |
| How to Configure Mail Server Settings | Instructions on how to configure mail server settings. |
| How to Configure Notifications | Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events. |
| How to Set Up Support Contact | Instructions on how to set up the procedure for contacting support from the application and customize the contact form. |
| How to Customize Application Interface Text | Instructions on how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. |
| How to Enable Additional Languages | Instructions on how to enable additional languages for tests and application interface. |
Reporting
| Link | Description |
|---|---|
| Report Builder | Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. |
| How to Schedule Reports | Step-by-step instructions on how to schedule automated report sending by email at specified times. |
| How to Track Login and Logout Activites | Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file. |
| How to Subscribe People to Receive Test and Survey Results | Instructions on how to subscribe people to receive test and survey results from selected users and create lists of subscribers’ emails. |