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Customer Support Contact Information

Email Address: support@youtestme.com

Important links

Link to Official GetCertified instance:

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link Description
Getting Started with YouTestMe GetCertified This document aims to provide the complete guide to getting started with YouTestMe GetCertified and

recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link Description
Roles and Permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
How to Allow Students to Self-Register Instructions on how to enable the self-registration module and allow your students to register in the application without waiting for the administrator's approval.
YouTestMe GetCertified - How to Approve Registration Request Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
How to register when the Self-registration module is enabled Step-by-step instructions on how to self-register into the application.
How to customize the self-registration page Step-by-step instructions on how to customize and modify the registration page according to your needs.

Tests

Link Description
How to create a test with sections Step-by-step explanation on how to create a test with test sections.
How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
YouTestMe GetCertified - Automated Proctoring Step-by-step instructions on how to enable automated proctoring mode.
YouTestMe GetCertified - Taking Test with Automated Proctoring Step-by-step instructions on how to take a test with Automated Proctoring.
How to create generated test Step-by-step instructions on how to to use a test generator to create many different versions of the same test.
Online Proctoring (Proctor's Perspective) Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments.
Online Proctoring (Student's Perspective) Instructions on how to take a live or automated proctored exam: conduct an equipment check, verify your identity and interact with a proctor.
YouTestMe GetCertified - How to Enable LockDown Browser Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
How to Allow Test Retakes Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to Set Up Report Content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How To Create And Add Certificates To A Test Instructions on how to create and add certificates to a test.
How To Organize An Exam Booking with E-commerce Instructions on how to organize exam booking with e-commerce.
How to set up retake fees Instructions on setting up session fees and retake fees.
How to Create a Survey Step-by-step instructions on how to create a survey.

Questions

Link Description
How to create a new question within a question pool Step-by-step instructions on how to create a new question pool and add a question to the pool.
How to create question pool manager Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage question pools.
Single choice question Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Multiple choice question Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations and a preview of it in a test-taking process.
True/False question Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
Essay questions Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
Matching questions Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
Branching questions Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
Importing questions with Excel template Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to Randomize questions & answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.

Training courses

Link Description
How to create training course with existing and ad-hoc test Instruction to creating training course with existing and ad-hoc test.
How to add step to a training course Instructions for adding steps, tests and multimedia files to a training course.
How to add an attachment to a training course step Instruction to adding attachments to a training course step.
How to set up training course fees with E-commerce Instructions for setting up training course fees with E- commerce.
Students perspective for purchasing a training course Instructions for purchasing a training course from a students perspective.
How to organize a training course awarded with a certificate Instructions for organizing a training course with the test as the final step, as a pre-requirement for achieving a certificate.
How to assign candidates to a training course Instructions for assigning candidates to a training course.
How to assign a training course manager Instructions on how to assign a training course manager.
How to pin a training course to the assignments Instructions on how to pin a training course to the assignments and make it available to all application users on their assignments screen.
How to place candidates in a specific training course step Instructions for placing candidates in a specific training course step.
How to take a training course Instructions for taking a training course.

System

Link Description
YouTestMe GetCertified - How to Change and Reset the Password Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to change application theme and branding Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings Instructions on how to configure mail server settings.
YouTestMe GetCertified - How to Configure Notifications Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
How to Organize Workspaces Instructions on how to create workspaces and assign members to them.

Reporting

Link Description
Reports Overview One-minute overview of the reports in YouTestMe GetCertified.
Report Builder Instructions on obtaining detailed insight into test/survey statistics or comparing individual items by creating customized and unique reports with employed advanced search filters.
How to Schedule Reports Step-by-step instructions on how to schedule automated report sending by email at specified times.
How to Display a Basic Report This article explains how to access, navigate between, and examine predefined reports in the system.
How to Track Login and Logout Activities Instructions on how to track login and logout activities of single or all users in the system and export log events as pdf or excel file.