QT Group Help Center

Customer Support Contact Information

Email Address:

support@youtestme.com

Important links

Link to Official GetCertified instance:

https://context.youtestme.com/

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link	Description
Roles and permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step-by-step instructions on creating a new role with custom permissions.
User groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to assign a manager to a user group	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to register with self-registration module enabled or disabled	This article explains how to enable/disable the self-registration option.
How to enable self-enrollment in user groups	This article explains how to enable self-enrollment in user groups. It allows users to enroll themselves into groups without a user group manager’s manual approval.
How to track user's payments with the partners feature	This article will demonstrate how partners refer other individuals to the application and are rewarded with a percentage of earnings from payments made by their invited candidates. Every partner has their invitation link and code, which new or existing users can use to join the partner as their candidates. The partner’s overview information, the number of candidates, earnings from their candidates, payout amounts to the partner, and their sub-partners can be easily tracked on the partner’s page.

Tests

Link	Description
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to create a generated test	Step-by-step instructions on how to use a test generator to create many different versions of the same test.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to create a proctored test using YouTestMe proctoring solution	This article explains how to create a proctored test.
Student's perspective of the test-taking process with automated proctoring	Step-by-step instructions on how to take a test with Automated Proctoring.
How to configure proctored exam violation settings	This article shows how to configure the violation warning and attempt termination settings for proctored exams. These settings allow you to customize the system’s response to continuous violations during a proctored attempt, providing a more tailored and controlled testing environment.
How to set up report content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How to organize a secure testing using the lockdown browser	This article aims to provide a comprehensive guide for organizing a test using the lockdown browser, which prevents unauthorized actions and violations during the test.
How to set up e-commerce	This article will explain how to create a Stripe account, integrate it with YTM application, set prices, and check payment reports.
How to access you Stripe information required for e-commerce configuring	This article explains how to access the Stripe information required for E-commerce configuration. To connect your Stripe account with the YouTestMe GetCertified application, you must copy the account ID, Publishable key, and Secret key.
How to set up payment methods for sessions	This article explains how to enable candidates to use a variety of payment methods such as Apple Pay, Google Pay, WeChat Pay, PayNow, and more when purchasing sessions.
How to organize an exam booking with e-commerce	This article explains how to organize an exam booking and set testing session prices. Candidates must purchase the testing session if they want to take the test.
How to purchase, book, cancel, retake or reschedule exam session	This article provides guidance on booking exam sessions, covering processes like purchasing, canceling, retaking, or rescheduling a testing session.
How to generate discount test coupons	This article guides you on generating discount coupons (vouchers) that apply to all testing sessions within a test. These coupons can be used only once for sessions with a specified purchase price. Before generating coupons, knowing how to organize an exam booking with e-commerce is essential.
How to use coupon codes (Student's perspective)	In this article, we’ll provide you with a step-by-step guide on how to redeem coupon codes for your testing sessions. By using a coupon, you can get the specified discount automatically.
How to create and manage certificates	YouTestMe provides users with the ability to generate certified tests, allowing candidates to receive certificates upon completing assignments. This article comprehensively explains how to create, integrate, and manage user access to certificates.
Assign certificates to users in bulk via Excel	This article explains how to assign certificates to multiple users using a predefined Excel template you can upload into the application.
How to enable immediate feedback	This article explains how to show the resulting data to candidates immediately. The feedback should be displayed the moment the student chooses an answer instead of getting it after pressing the “Next” button.
How to add question feedback when grading a test	To give question feedback on a candidate’s answers when grading a test, a test manager can follow the steps outlined in this article. The feedback provided by the test manager will be visible in the candidate’s personal report for future reference.

Questions

Link	Description
How to create a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Importing questions through an Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
How to track question statistics	Instructions on how to access and examine statistics on questions in the selected question pool.
Question types	An overview of question types in YouTestMe.
Single choice vs multiple choice questions	Step-by-step instructions on how to create a single and multiple choice question type, the difference between the two question types and their configurations, and a preview in a test-taking process.
Open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
How to randomize questions & answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using a test generator.
How to fill in the Excel template for each question type	Instructions on how to fill in the Excel template to upload the questions.
How to use the question and answer randomization option	This article explains how to use the question-and-answer randomization option for tests that are manually created but also for tests that are generated.
How to create questions attachments	This article explains how to add attachments to existing questions in the question pool.

System

Link	Description
How to white label the application	Instructions on how to change the application theme (interface colors) and the appearance of the login page, set your logo and favicon, customize both in-app and email notifications and configure your link.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to configure notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
How booking and cancellation notifications appear to students	This article details how a student will receive email notifications for booking and cancellation confirmations through the application and email.
How to customize email notifications	This article explains how to customize email notifications. These timely notifications help candidates stay informed, resulting in a smoother and less stressful exam experience.
How to access and trigger the test notifications	This article provides a guide on managing and triggering email and app test notifications in the GetCertified application.
Sending group email notifications to all test candidates	This article will explain how to efficiently send group email notifications to all candidates assigned to a specific test. Leveraging this notification feature allows you to disseminate essential information, announcements, or updates seamlessly.
Multifactor authentication in YouTestMe	Two-factor authentication (2FA) is a crucial security measure that protects your account from malicious login attempts. In this article, we will briefly explain the fundamentals of 2FA and how it integrates with YouTestMe GetCertified.
How to customize Stripe receipt in YouTestMe	This article explains the various customization options available for configuring Stripe receipts in YouTestMe GetCertified.

Reporting

Link	Description
Reports overview	One-minute overview of the reports in YouTestMe GetCertified.
How to access and use predefined reports	Instructions on how to access and use predefined reports to see organized and aggregated information from the database.
Report builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to schedule reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.
How to access the achieved certificates report	This article explains accessing and exporting the predefined report for achieved certificates as a PDF/Excel file.
How to access the achieved certificates report	This article explains accessing and exporting the predefined report for achieved certificates as a PDF/Excel file.
How to track questions statistics	This article explains how to access and examine statistics on questions in the selected question pool. There is a report on candidates’ performance on each question pool, graphical representations of questions broken down by type, and difficulty level.