Difference between revisions of "Customer Help Center"
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| − | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/ | + | ===Tests=== |
| − | || How to | + | {|class="wikitable" |
| − | + | ! Link | |
| + | ! Description | ||
| + | ! Type | ||
| + | |- | ||
| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Create%20And%20Use%20Test%20Template.pdf Create And Use Test Template] | ||
| + | || How to create and use test template | ||
| + | || PDF | ||
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| + | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Create%20Question%20Groups.pdf Question Groups] | ||
| + | || How to create a question group | ||
|| PDF | || PDF | ||
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| + | |} | ||
| + | ===Question Pools=== | ||
| + | {|class="wikitable" | ||
| + | ! Link | ||
| + | ! Description | ||
| + | ! Type | ||
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| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Upload%20and%20Store%20Questions.pdf How to Upload and Store Questions] | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Upload%20and%20Store%20Questions.pdf How to Upload and Store Questions] | ||
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| − | || How to | + | ===GetCertified Advanced Features=== |
| + | {| | ||
| + | class="wikitable" | ||
| + | ! Link | ||
| + | ! Description | ||
| + | ! Type | ||
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| + | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Test%20creation%20and%20test-taking%20using%20the%20integration%20with%20AGILE.pdf Test Creation, Test-taking and Reporting using the Integration with AGILE] | ||
| + | || How to import users, tests, testing sessions and test candidates from AGILE. | ||
| + | Examining a personal report (preformatted letter) and exporting completion statuses | ||
|| PDF | || PDF | ||
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| − | | | + | |} |
| − | | | + | |
| − | + | ===Users=== | |
| + | {| | ||
| + | class="wikitable" | ||
| + | ! Link | ||
| + | ! Description | ||
| + | ! Type | ||
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| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Creating%20a%20User%20Group%20and%20Enrolling%20That%20Group%20in%20the%20Session.pdf User Group] | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Creating%20a%20User%20Group%20and%20Enrolling%20That%20Group%20in%20the%20Session.pdf User Group] | ||
Revision as of 05:09, 23 September 2020
Customer Support Contact Information
| Phone: | Toll-free (888) 614-6143 |
| Email Address: | dia-support@youtestme.com |
FAQ
| Question | Answer |
|---|---|
| Does all question type have the branching option? | No. Branching option is available with a single choice, multiple-choice, and true/false. The multiple-choice branching is available only with the
"Combination of answers" scoring method. |
| Where can I find the test results of the candidates? | If you are the manager of the test, you will be able to see the test results of the candidates on the Candidates tab on the Manage tests page. |
| Can the system automatically grade the questions? | The system can automatically grade all questions type but Essay. |
| Where can I see the uploaded users? | When you upload users into the system, you will get a confirmation message, and all uploaded users should be displayed on the "List of all users" tab. |
| Is it possible for a user to be a member of multiple user groups? | Yes. A single user can be a member of any number of groups within the system. |
| Can the tests be time-limited? | Yes. You can set the time limit for the whole test, per each question. As for the test with sections, you can limit the time for each section differently. |
Terminology
| YouTestMe Term | Term2 | Term3 | Description |
|---|---|---|---|
| Question Pools | Topic Areas | Terminal Learning Objectives | A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently. |
| Notes | Passage Window | Introduction Window | Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process. |
| Testing Sessions | Scheduled Offerings | N/A | Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc. |
| Sections | Modules | N/A | Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings. |
| Score Report | Feedback Form | Performance Letter | Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported. |
| Section Group with Passing Requirements | Core Section | Analysis | Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test. |
Knowledge base
Introductory Videos
A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.
| Link | Description | Type |
|---|---|---|
| Full Demonstration | One-hour demonstration of the main functionalities in YouTestMe GetCertified. | Video |
| Question Types | One-minute video that demonstrates all of the question types supported in YouTestMe GetCertified. | Video |
| Scheduling Tests | One-minute video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified. | Video |
Role Manuals
| Link | Description | Type |
|---|---|---|
| Administrator's Manual | Main testing-related activities of Administrators in YouTestMe GetCertified | |
| Student's Manual | Main testing-related activities of Students in YouTestMe GetCertified | |
| Proctor's Manual | Main testing-related activities of Proctors in YouTestMe GetCertified |
Tests
| Link | Description | Type |
|---|---|---|
| Create And Use Test Template | How to create and use test template | |
| Question Groups | How to create a question group |
Question Pools
| Link | Description | Type |
|---|---|---|
| How to Upload and Store Questions | How to upload large number of questions and store them in the question pool | |
| Creating Multiple Choice Question with Different Scoring Method | How to create multiple choice question with different scoring method | |
| Branching Questions | How to create branching questions | |
| Fill In The Blanks - Automatic Grading | How to set up automatic grading on fill in the blanks question type | Video |
GetCertified Advanced Features
class="wikitable"| Link | Description | Type |
|---|---|---|
| Test Creation, Test-taking and Reporting using the Integration with AGILE | How to import users, tests, testing sessions and test candidates from AGILE.
Examining a personal report (preformatted letter) and exporting completion statuses |
Users
class="wikitable"| Link | Description | Type |
|---|---|---|
| User Group | How to create a user group and enroll that group in a testing session |