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Customer Support Contact Information

Email Address:

support@youtestme.com

Test-taking Instructions for March 4 Session

Link	Description
Test-taking guide	This document will provide you with a comprehensive overview of the entire test-taking process, including the requirements for a successful testing session, receiving test instructions, accessing the platform, starting the test, attempting the test, and logging out from the platform.
Test-taking process - Frequently Asked Questions	This document has been created to provide students with the answers to some of the most common questions and concerns related to taking tests.

Accessing Certificates Instructions

Link	Description
Accessing certificates guide for students	This guide will take you through the process of accessing your test results and downloading your certificate in a clear and easy-to-follow manner. You'll have a complete understanding of the steps involved, so you can quickly and easily access your results and certificate.
Accessing certificates guide for teachers	This guide will provide you with a comprehensive overview of the process of accessing students' results and downloading their certificates. You will also find instructions on how to access and download your own certificate.
Accessing certificates - Frequently Asked Questions	This document has been created to provide students with the answers to some of the most common questions and concerns related to access certificates.

Test-taking Instructions

Link	Description
Test-taking guide	This document will provide you with a comprehensive overview of the entire test-taking process, including the requirements for a successful testing session, receiving test instructions, accessing the platform, starting the test, attempting the test, and logging out from the platform.
Test-taking process - Frequently Asked Questions	This document has been created to provide students with the answers to some of the most common questions and concerns related to taking tests.

UAT Instructional Materials

August 1, 2023 - UAT

#	Requirement	Link
#37	The system should notify the users 1 day before the Announcement of the results (student and teacher)	Article
#106	System can allow us to use Coupon/Discount Codes (Codes can be generated in bulk or separately. Also, we can set a deadline for them or make them unlimited. Codes should be able to assign as a percentile or fixed amount.)	Article
#107	The system should send an invoice/receipt to the user after payment. - How to set up e-commerce	Article
	The system should send an invoice/receipt to the user after payment. - How to set up different payment methods in Stripe	Article
	The system should send an invoice/receipt to the user after payment. - How to organize an exam booking with e-commerce	Article
	The system should send an invoice/receipt to the user after payment. - How to purchase the exam session	Article
	The system should send an invoice/receipt to the user after payment. - How to see the payment log report	Article

August 15, 2023 - UAT

#	Requirement	Link
#19	Percentile of each question & Labeling each question - Leverage Custom Question Properties for Question Labeling and Reporting	Article
	Percentile of each question & Labeling each question - Conduct Item Analysis through YouTestMe GetCertified	Article
#24	Competition in 4 categories (Listening, Writing, Speaking, and Knowledge Quiz)	Video

Instructions for using YouTestMe GetCertified

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Getting Started with YouTestMe GetCertified	This document aims to provide the complete guide to getting started with YouTestMe GetCertified and recommendations for the best use cases, enabling you to easily organize the whole testing process.

Users

Link	Description
Roles and Permissions	Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions.
User Groups	A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics.
How to create User Group Manager	Step-by-step instructions on creating a role in the application that has permission to access, create, and/or manage user groups.
How to Create Custom User Properties	Step-by-step instructions on how to create up to five user properties if you need to collect additional data about your users.
How to bulk import users	Step-by-step instructions on how to fill the Excel template with user data and import a large number of users into the application all at once.
How to Change User's Status	Instructions on how to change a user’s status to active, locked, suspended, or deactivated.
How to Approve Registration Request	Instructions on how to review the registration requests, approve or decline them, and customize email notifications received sent to approved/declined users.
How to Create Custom User Properties	Step-by-step instructions on how to allow a user to access the System Settings, regardless of their role.
How to enable updating user profile information before the test-taking	Step-by-step instructions on how to enable updating user profile information before the test-taking.
How to register when the Self-registration module is enabled	Step-by-step instructions on how to self-register into the application.

Tests

Link	Description
How to create a simple test	Step-by-step instructions on how to create a simple test without sections.
How to customize test instructions dialog	This article explains how to customize the test instructions dialog from the beginning of the test.
How to Randomize Questions & Answers	Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using test generator.
How to create a test with sections	Step-by-step explanation on how to create a test with test sections.
How to define grading scales and passing marks	Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one.
How to hide results before manager approval and publish on request	This article explains how to prevent a candidate from seeing test results until the test manager approves them.
Automated Proctoring	Step-by-step instructions on how to enable automated proctoring mode.
Taking Test with Automated Proctoring	Step-by-step instructions on how to take a test with Automated Proctoring.
How to create a test with a demographic section	Step-by-step instructions on creating a test with a demographic section.
How to Enable LockDown Browser	Instructions on how to secure testing environment within YouTestMe by enabling a LockDown browser during the test creation process.
How to Allow Test Retakes	Instructions on how to allow a limited or unlimited number of test retakes and define the time necessary to pass before the next attempt is available.
How to Set Up Report Content	Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers.
How To Create Training Course With Existing Or Ad-Hoc Tests	Instructions on creating training courses with existing or Ad-Hoc tests.
How To Add Step To A Training Course	Instructions on adding a step, test, and multimedia files to a training course.
How to use notes during the test	Instructions on how to use notes during the test-taking process.

Questions

Link	Description
How to create a new question within a question pool	Step-by-step instructions on how to create a new question pool and add a question to the pool.
Question Pools	Question pools represent a collection of stored questions for repeated use and usually refer to the specific subject area. In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified.
Single choice question	Step-by-step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process.
Multiple choice question	Step-by-step instructions on how to create a multiple choice question type, explanation of its configurations and a preview of it in a test-taking process.
True/False question	Step-by-step instructions on how to create a true/false question type, explanation of its configurations, and a preview of it in a test-taking process.
Ordering question	Step-by-step instructions on how to create an ordering question type, explanation of its configurations, and a preview of it in a test-taking process.
Essay question	Step-by-step instructions on how to create an essay question type, explanation of its configurations, and a preview of it in a test-taking process.
Open-ended question	Step-by-step instructions on how to create an open-ended question type, explanation of its configurations, and a preview of it in a test-taking process.
Matching question	Step-by-step instructions on how to create a matching question type, explanation of its configurations, and a preview of it in a test-taking process.
Hot Spot question	Step-by-step instructions on how to create a hot spot question type, explanation of its configurations, and a preview of it in a test-taking process.
Fill in the blanks question	Step-by-step instructions on how to create a fill in the blanks question type, explanation of its configurations, and a preview of it in a test-taking process.
Matrix question	Step-by-step instructions on how to create a matrix question type, explanation of its configurations, and a preview of it in a test-taking process.
Branching questions	Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response.
How to create custom question properties	This article explains how to create custom question properties that can be used when creating questions.
Importing questions with Excel template	Step-by-step instructions on how to fill the Excel template with question data and import a large number of questions to a question pool all at once.
Question groups	Step-by-step instructions on how to create a question group.

System

Link	Description
Login and Homepage	Quick overview of login and registration panel, language preferences, application instructions, quick actions, and main menu content.
White Labeling	Instructions on how to change the application theme, the appearance of the login page, logo, and favicon.
How to Change and Reset the Password	Step-by-step instructions on how to change and reset the personal password and change other user's password.
How to change application theme and branding	Instructions on how to change application theme, the appearance of the login page, logo, and favicon.
How to configure mail server settings	Instructions on how to configure mail server settings.
How to Configure Notifications	Instructions on how to edit in-application and email notifications in the system, notification preview from the user’s perspective, and a quick explanation of basic notification events.
How to set up support contact	Instructions on how to set up the procedure for contacting support from the application and customize the contact form.
How to use multilingual interface	Instructions on how to enable additional languages for tests and application interface.

Reporting

Link	Description
Report Builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
How to Schedule Reports	Step-by-step instructions on how to schedule automated report sending by email at specified times.