Customer Help Center
Revision as of 19:16, 21 September 2020 by Aleksandra.josic (talk | contribs)
Customer Support Contact Information
| Phone: | Toll-free (888) 614-6143 |
| Email Address: | dia-support@youtestme.com |
Terminology
| YouTestMe Term | Term2 | Term3 | Description |
|---|---|---|---|
| Question Pools | Topic Areas | Terminal Learning Objectives | A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently. |
| Notes | Passage Window | Introduction Window | Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process. |
| Testing Sessions | Scheduled Offerings | N/A | Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc. |
| Sections | Modules | N/A | Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings. |
| Score Report | Feedback Form | Performance Letter | Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported. |
| Section Group with Passing Requirements | Core Section | Analysis | Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test. |
Knowledge base
| Link | Description | Type | |
|---|---|---|---|
| Full Demonstration | One-hour demonstration of the main functionalities in YouTestMe GetCertified. | Video | |
| Test Creation, Test-taking and Reporting using the Integration with AGILE | How to import users, tests, testing sessions and test candidates from AGILE.
Examining a personal report (preformatted letter) and exporting completion statuses |
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| Administrator's Manual | Main testing-related activities of Administrators in YouTestMe GetCertified | ||
| Student's Manual | Main testing-related activities of Students in YouTestMe GetCertified | ||
| Proctor's Manual | Main testing-related activities of Proctors in YouTestMe GetCertified | ||
| How to Upload and Store Questions | How to upload large number of questions and store them in the question pool | ||
| Creating Multiple Choice Question with Different Scoring Method | How to create multiple choice question with different scoring method | ||
| Branching Questions | How to create branching questions | ||
| Fill In The Blanks - Automatic Grading | How to set up automatic grading on fill in the blanks question type | Video |
FAQ
| Link | Description |
|---|