Customer Help Center

Customer Support Contact Information

Phone:	Toll-free (888) 614-6143
Email Address:	dia-support@youtestme.com

FAQ

Question	Answer
Does all question type have the branching option?	No. Branching option is available with a single choice, multiple-choice, and true/false. The multiple-choice branching is available only with the "Combination of answers" scoring method.
Where can I find the test results of the candidates?	If you are the manager of the test, you will be able to see the test results of the candidates on the Candidates tab on the Manage tests page.
Can the system automatically grade the questions?	The system can automatically grade all questions type but Essay.
Where can I see the uploaded users?	When you upload users into the system, you will get a confirmation message, and all uploaded users should be displayed on the "List of all users" tab.
Is it possible for a user to be a member of multiple user groups?	Yes. A single user can be a member of any number of groups within the system.
Can the tests be time-limited?	Yes. You can set the time limit for the whole test, per each question. As for the test with sections, you can limit the time for each section differently.
Is it possible to edit the test settings once it is created?	When a test is published, you can only edit the following test settings: Name, Description, Label, Report displaying content (only score, or score and details), Test retaking settings, Pause/continue settings, Browser lockdown, Auto-logout after finishing the test, Yes/No updating personal information, Certificate settings, External attributes editing, Add/remove test sessions/candidates/proctors/test managers. The only way to fully edit the test is to create a copy of it and manage it in the "Draft" state.
Is there the ability to lock the tests?	No. Only testing sessions can be locked. This way candidates are prevented from accessing the test.
Is it possible for question order to be randomized?	Yes, questions can be shown in random order, and with a large enough pool of questions, each student can have a different set of questions.
For which type of questions the answers are randomized for, for which type not, and in which scenarios?	Answers of Ordering and Matching types of questions are always randomized. Answers of Essay, True/false, Matrix, Open-ended, and Hotspot types of questions are never randomized, always have the same answer order. Multiple and Single choice questions always have the same answer order by default, but can be randomized by enabling the answer randomization option.
Is it possible to group users?	Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.

Terminology

YouTestMe Term	Term2	Term3	Description
Question Pools	Topic Areas	Terminal Learning Objectives	A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently.
Notes	Passage Window	Introduction Window	Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process.
Testing Sessions	Scheduled Offerings	N/A	Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc.
Sections	Modules	N/A	Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
Score Report	Feedback Form	Performance Letter	Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.
Section Group with Passing Requirements	Core Section	Analysis	Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test.

Knowledge base

Introductory Videos

A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.

Link	Description	Type
Full Demonstration	One-hour demonstration of the main functionalities in YouTestMe GetCertified.	Video
Question Types	One-minute video that demonstrates all of the question types supported in YouTestMe GetCertified.	Video
Scheduling Tests	One-minute video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified.	Video

Role Manuals

Link	Description	Type
Administrator's Manual	Main testing-related activities of Administrators in YouTestMe GetCertified	PDF
Student's Manual	Main testing-related activities of Students in YouTestMe GetCertified	PDF
Proctor's Manual	Main testing-related activities of Proctors in YouTestMe GetCertified	PDF

Tests

Link	Description	Type
Create And Use Test Template	How to create and use test template	PDF
Question Groups	How to create a question group	PDF
Suspend and Delete a Test	How to suspend or permanently delete your published tests	Video
Monitor a Test	How to monitor a test successfully (examples and best practices)	PDF

Question Pools

Link	Description	Type
How to Upload and Store Questions	How to upload large number of questions and store them in the question pool	PDF
Creating Multiple Choice Question with Different Scoring Method	How to create multiple choice question with different scoring method	PDF
Branching Questions	How to create branching questions	PDF
Fill In The Blanks - Automatic Grading	How to set up automatic grading on fill in the blanks question type	Video

GetCertified Advanced Features

Link	Description	Type
Test Creation, Test-taking and Reporting using the Integration with AGILE	How to import users, tests, testing sessions and test candidates from AGILE. Examining a personal report (preformatted letter) and exporting completion statuses	PDF

Users

Link	Description	Type
User Group	How to create a user group and enroll that group in a testing session	PDF