Customer Help Center

Customer Support Contact Information

Phone:	Toll-free (888) 614-6143
Email Address:	dia-support@youtestme.com

FAQ

Question	Answer
Does all question type have the branching option?	No. Branching option is available with a single choice, multiple-choice, and true/false. The multiple-choice branching is available only with the "Combination of answers" scoring method.
Where can I find the test results of the candidates?	If you are the manager of the test, you will be able to see the test results of the candidates on the Candidates tab on the Manage tests page.
Can the system automatically grade the questions?	The system can automatically grade all questions type but Essay.
Where can I see the uploaded users?	When you upload users into the system, you will get a confirmation message, and all uploaded users should be displayed on the "List of all users" tab.
Is it possible for a user to be a member of multiple user groups?	Yes. A single user can be a member of any number of groups within the system.
Can the tests be time-limited?	Yes. You can set the time limit for the whole test, per each question. As for the test with sections, you can limit the time for each section differently.
Is it possible to edit the test settings once it is created?	When a test is published, you can only edit the following test settings: Name, Description, Label, Report displaying content (only score, or score and details), Test retaking settings, Pause/continue settings, Browser lockdown, Auto-logout after finishing the test, Yes/No updating personal information, Certificate settings, External attributes editing, Add/remove test sessions/candidates/proctors/test managers. The only way to fully edit the test is to create a copy of it and manage it in the "Draft" state.
Is there the ability to lock the tests?	No. Only testing sessions can be locked. This way candidates are prevented from accessing the test.
Is it possible for question order to be randomized?	Yes, questions can be shown in random order, and with a large enough pool of questions, each student can have a different set of questions.
For which type of questions the answers are randomized for, for which type not, and in which scenarios?	Answers of Ordering and Matching types of questions are always randomized. Answers of Essay, True/false, Matrix, Open-ended, and Hotspot types of questions are never randomized, always have the same answer order. Multiple and Single choice questions always have the same answer order by default, but can be randomized by enabling the answer randomization option.
Is it possible to group users?	Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.

Terminology

YouTestMe Term	Term2	Term3	Description
Question Pools	Topic Areas	Terminal Learning Objectives	A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently.
Notes	Passage Window	Introduction Window	Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process.
Testing Sessions	Scheduled Offerings	N/A	Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc.
Sections	Modules	N/A	Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
Score Report	Feedback Form	Performance Letter	Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.
Section Group with Passing Requirements	Core Section	Analysis	Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test.

Features

#	Requirement	Type
R01	Branching of test questions - Ability to branch to different questions based on response.	Video
R02	Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option.	Video
R03	"Matching: Relate items in column A with items in Column B. For example: • Drag and drop • Choose the appropriate number or matching letter • Type in the corresponding match • Drag a line to it"
R04	Multiple choice: Select only one choice option.
R05	Must be able to have at least 10 choice options on a question.
R06	Matrix question: Have several statements with Likert options in a table.
R07	Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices.
R08	Fill-in-the-blank: Student can type a response.
R09	Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc)
R010	Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions.
R011	Ability to provide feedback immediately after answering question.
R012	"Feedback can be specific to each choice option. The ability to withhold feedback on tests must also be an option."
R013	Ability to provide informational screens in between questions.
R014	Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam.
R015	Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam.
R016	Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam)
R017	Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
R018	Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
R019	Allow administrators to create, edit, copy, and delete exam items.
R020	Allow administrators to copy exams.
R021	Allow separate exam forms and/or surveys to be administered within a single exam site.
R022	"Ability to link specific questions to terminal learning objectives. Specifics: By ""learning objectives,"" we also mean test sections. We require the ability to tag, or link, test questions to objectives/sections. Labels for these objectives/sections will be created by the test developers. For example, if we create a test on driving knowledge, we may decide to divide questions into sections on ""traffic signs"", ""car operation"", and ""suggested guidelines"". If this test includes 50 questions, we may decide to tag (i.e., link) questions 1-15 to ""traffic signs"", questions 16-30 to ""car operation"", and questions 31-50 with ""suggested guidelines."" The ability to do this allows us (i.e., test developers) to know the proportion of a test dedicated to each section, and to see how each test-taker scored on each section of a test."
R023	Allow candidates to navigate through multiple exam sections without triggering automatic removal from system.
R024	Ability administrator to determine if questions are be presented one at a time or all at once.
R025	Ability for administrator to determine if student can go back to previous questions, or can only go forward.
R026	Allow the final exam score to be revealed or hidden
R027	Allow for auto and manual scoring
R028	Provide the ability to prevent candidates from beginning the exam until the proctor script is read and the exam password provided. - OPT 2
R029	Provide proctors with notification that candidates have successfully submitted completed exams, or allow proctors to check candidate exam status.
R030	Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
R031	"Allow administrators to restrict exam access based on user-role at different points of exam session (i.e., before, during, after). o For example, candidates (and proctors) should be able to view exam only when given access during an exam session."
R032	Provide the ability to "see" if unauthorized access to the exam has occurred. This should include the identity of the individual, when the unauthorized access occurred, and how long the individual had access to the exam.
R033	The test or survey creator needs the flexibility to create a test or survey with all possible question types described in this RFI within one test or survey. Example: A pull down menu in which the creator can pick a single question with one correct answer then the second question might be a fill-in-the blank, the third may be a branching question, etc. Text and images may be needed to be displayed for one question or all test questions. The test or survey creator needs to be able to create sections where some test questions cannot be revisited and others can be revisited.
R034	"Allow a single exam to be administered on separate dates and multiple administrations at different testing locations on a single date. o For example, Exam A will be administered on 50 separate dates in 2018. On 10 of these dates, there will be two exam sessions. o Individual exam administrations should be given a unique identifier, and it should be possible to determine the location and date of each exam administration."
R035	"Allow creation of different user and administrative roles to ensure multiple layers of security. o For example, exam ""administrators"" have control over all aspects to include when the exam is available, who has access to exams (proctors and candidates), and password control. o Exam ""Proctors"" are able to enroll/dis-enroll candidates but cannot edit exam items. Candidates can view exam items during exam session but cannot access any other controls."

Knowledge base

Introductory Videos

A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.

Link	Description	Type
Full Demonstration	One-hour demonstration of the main functionalities in YouTestMe GetCertified.	Video
Question Types	One-minute video that demonstrates all of the question types supported in YouTestMe GetCertified.	Video
Scheduling Tests	One-minute video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified.	Video

Role Manuals

Link	Description	Type
Administrator's Manual	Main testing-related activities of Administrators in YouTestMe GetCertified	PDF
Student's Manual	Main testing-related activities of Students in YouTestMe GetCertified	PDF
Proctor's Manual	Main testing-related activities of Proctors in YouTestMe GetCertified	PDF

Tests

Link	Description	Type
Create And Use Test Template	How to create and use test template	PDF
Question Groups	How to create a question group	PDF
Suspend and Delete a Test	How to suspend or permanently delete your published tests	Video
Monitor a Test	How to monitor a test successfully (examples and best practices)	PDF

Question Pools

Link	Description	Type
How to Upload and Store Questions	How to upload large number of questions and store them in the question pool	PDF
Creating Multiple Choice Question with Different Scoring Method	How to create multiple choice question with different scoring method	PDF
Branching Questions	How to create branching questions	PDF
Fill In The Blanks - Automatic Grading	How to set up automatic grading on fill in the blanks question type	Video

GetCertified Advanced Features

Link	Description	Type
Test Creation, Test-taking and Reporting using the Integration with AGILE	How to import users, tests, testing sessions and test candidates from AGILE. Examining a personal report (preformatted letter) and exporting completion statuses	PDF

Users

Link	Description	Type
User Group	How to create a user group and enroll that group in a testing session	PDF
Remove Users from the System	How to remove users and manage their status	Video