Revision as of 18:49, 21 April 2021

Customer Support Contact Information

Phone:	+1 647 558 6017 and Toll-free +1 800 752 9931 ext. 107
Email Address:	support@youtestme.com

Link to Official GetCertified instance:	https://ara.youtestme.com/

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Link	Description
Creating a new user with a proctor role and assigning a proctor to the test	How to create a new user with a proctor role and assign a proctor to the test.
YouTestMe GetCertified 10.0 - Roles and Permissions	Explanation of the roles and permissions, default system roles with their different level of access, and step by step instructions on how to create a new role with custom permissions.
YouTestMe GetCertified 10.0 - How to create User Group Manager	Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage user groups.
YouTestMe GetCertified 10.0 - How to bulk import users	Step by step instructions on how to bulk import users.
Custom User Properties	Step by step instructions on how to create custom fields for users' profile.
How to enable updating user profile information before the test-taking	Step by step instructions on how to enable updating user profile information before the test-taking.

Link	Description
Creating question pools and finishing test creation process	How to create question pools and finishing test creation process.
Creating Questions and a Test with Sections	How to create questions and a test with sections
Creating and adding a grading scale to a test	How to create and add a grading scale to a test.
YouTestMe GetCertified 9.2 - Automated Proctoring	How to enable automated proctoring mode.
How to create generated test	How to create generated test.
Grading scales and passing marks	How to define grading scales and passing marks.
How to create a test with a demographic section	Step by step instructions on how to create a test with a demographic section.
How to Set up Note-Taking Options	Step by step instructions on different ways to Set up Note-Taking Options.
How to continue the test after leaving it	This article explains how a candidate can continue the test taking process without the admin’s intervention.
How to edit published test settings	This article will explain different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes.
How to use the question and answer randomization option	This article explains how to use the “Question randomization” and “Answer randomization” option for tests manually created and generated.

Link	Description
YouTestMe GetCertified 10.0 - How to create Question Pool Manager	Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage question pools.
YouTestMe GetCertified 10.0 - Branching Questions	Step by step instructions on how to create branching questions.

Link	Description
Changing application theme and branding	How to change the application theme, the login page appearance, logo, and favicon.
Configuring mail server settings	How to configure mail server settings.
Language Bundles	How to customize application's interface text

Link	Description
Exporting test results and entering points into the system	How to export results and enter points into the system.
Customizing PDF version of a score report	How to customize PDF version of a score report.
Scheduling the sending of reports	How to schedule the sending of reports to the test administrators.
YouTestMe GetCertified 10.0 - Report Builder	How to use report builder.
Adjust the report builder format and header names	How to customize the report builder format and header names

This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application.

Link	Description
Test-taking With Remote Proctor	Instructions on how to start a proctored test and complete the equipment check process.
CPC Test Taking Guide	This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.

Link	Description
Frequently Asked Questions	Frequently Asked Questions - Using YouTestMe GetCertified Application

@@ Line 60: / Line 60: @@
 |  [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2020-12-12%20How%20to%20Set%20up%20Note-Taking%20Options.pdf How to Set up Note-Taking Options] || Step by step instructions on different ways to Set up Note-Taking Options.
 |-
+|[https://www.youtestme.com/kb/how-to-continue-the-test-after-leaving-it/ How to continue the test after leaving it] || This article explains how a candidate can continue the test taking process without the admin’s intervention.
+|-
+|[https://www.youtestme.com/kb/how-to-edit-published-test-settings/ How to edit published test settings] || This article will explain different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes.
+|-
+|[https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ How to use the question and answer randomization option] || This article explains how to use the “Question randomization” and “Answer randomization” option for tests manually created and generated.
+|-
 |}