Difference between revisions of "ARA Help Center"

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=Important links=
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=Customer Support Contact Information=
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|| '''Phone:''' || +1 888 418 1718 and +1 647 558 6017
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|| '''Email Address:''' || support@youtestme.com
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==Important links==
  
 
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=Instructions for using YouTestMe GetCertified=
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==Instructions for using YouTestMe GetCertified - Administrator==
 +
 
 +
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
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 +
===Users===
  
 
{|class="wikitable"
 
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! Description
 
! Description
 
|-
 
|-
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||  
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| [https://www.youtestme.com/kb/how-to-create-a-new-user-with-a-proctor-role-and-assign-a-proctor-to-the-test Creating a new user with a proctor role and assigning a proctor to the test] || How to create a new user with a proctor role and assign a proctor to the test.
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||
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|-
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|  [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - Roles and Permissions] || Explanation of the roles and permissions, default system roles with their different level of access, and step by step instructions on how to create a new role with custom permissions.
 +
|-
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|  [https://www.youtube.com/watch?v=qdoi4UtUkE0&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create User Group Manager] || Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage user groups.
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|-
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|  [https://www.youtube.com/watch?v=udK5dcn7ciA&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to bulk import users] || Step by step instructions on how to bulk import users.
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|-
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|  [https://www.youtestme.com/kb/how-to-add-custom-fields-for-the-users-profile/ Custom User Properties] || Step by step instructions on how to create custom fields for users' profile.
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|-
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|  [https://www.youtestme.com/kb/how-to-enable-updating-user-profile-information-before-the-test-taking How to enable updating user profile information before the test-taking] || Step by step instructions on how to enable updating user profile information before the test-taking.
 
|}
 
|}
  
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=FAQ=
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===Tests===
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{|class="wikitable"
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! Link
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! Description
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|-
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|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-09-21%20-%20Creating%20Questions%20and%20a%20Test%20with%20Sections.pdf Creating question pools and finishing test creation process]|| How to create question pools and finishing test creation process.
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|-
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|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-09-24%20-%20Instructions%20for%20creating%20user's%20accounts,%20groups%20and%20finishing%20test%20creation%20process.pdf Creating Questions and a Test with Sections]|| How to create questions and a test with sections
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|-
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|  [https://www.youtestme.com/kb/how-to-create-and-add-a-grading-scale-to-a-test Creating and adding a grading scale to a test] || How to create and add a grading scale to a test.
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|-
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|  [https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Automated%20Proctoring.pdf YouTestMe GetCertified 9.2 - Automated Proctoring] || How to enable automated proctoring mode.
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|-
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|  [https://www.youtestme.com/kb/how-to-create-generated-test How to create generated test] || How to create generated test.
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|-
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|-
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|  [https://www.youtestme.com/kb/how-to-create-and-add-a-grading-scale-to-a-test Grading scales and passing marks] || How to define grading scales and passing marks.
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|-
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|-
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|  [https://www.youtestme.com/kb/how-to-create-a-test-with-a-demographic-section How to create a test with a demographic section] || Step by step instructions on how to create a test with a demographic section.
 +
|-
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|  [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2020-12-12%20How%20to%20Set%20up%20Note-Taking%20Options.pdf How to Set up Note-Taking Options] || Step by step instructions on different ways to Set up Note-Taking Options.
 +
|-
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|[https://www.youtestme.com/kb/how-to-continue-the-test-after-leaving-it/ YouTestMe GetCertified 10.3 - How to continue the test after leaving it] || This article explains how a candidate can continue the test taking process without the admin’s intervention.
 +
|-
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|[https://www.youtestme.com/kb/how-to-edit-published-test-settings/ YouTestMe GetCertified 10.3 - How to edit published test settings] || This article will explain different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes.
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-use-the-question-and-answer-randomization-option/ YouTestMe GetCertified 10.3 - How to use the question and answer randomization option] || This article explains how to use the “Question randomization” and “Answer randomization” option for tests manually created and generated.
 +
|-
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|[https://www.youtestme.com/kb/how-to-allow-a-candidate-to-reopen-a-test/ YouTestMe GetCertified 10.3 - How to allow a candidate to modify a test] || This article explains how to allow a candidate to modify an already submitted test.
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|-
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|[https://www.youtestme.com/kb/how-to-set-certificate-expiry-date/ YouTestMe GetCertified 10.3 - How to set certificate expiry date] || This article will explain how to set a certificate expiry date.
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|-
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|}
  
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===Question Pools===
 
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!Question
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! Link
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!Answer
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! Description
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|-
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|  [https://www.youtube.com/watch?v=37thaTIwqfE&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - How to create Question Pool Manager] || Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage question pools.
 
|-
 
|-
−
||
 
−
||
 
 
|-
 
|-
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|  [https://www.youtube.com/watch?v=YC_hfkwH5cQ&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - Branching Questions] || Step by step instructions on how to create branching questions.
 
|}
 
|}
  
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=Knowledge base=
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===System===
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{|class="wikitable"
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! Link
 +
! Description
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|-
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|  [https://www.youtestme.com/kb/how-to-change-application-theme-and-branding Changing application theme and branding] || How to change the application theme, the login page appearance, logo, and favicon.
 +
|-
 +
|  [https://www.youtestme.com/kb/how-to-configure-mail-server Configuring mail server settings] || How to configure mail server settings.
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|-
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|  [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/ Language Bundles] || How to customize application's interface text
 +
|-
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|[https://www.youtestme.com/kb/how-to-set-up-the-password-configuration/ YouTestMe GetCertified 10.3 - How to set up the password configuration] || This article explains how to configure password settings.
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|-
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|}
  
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===Reports===
 
{|class="wikitable"
 
{|class="wikitable"
 
! Link
 
! Link
 
! Description
 
! Description
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|-
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|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-10-07%20-%20How%20to%20Export%20Results%20and%20Enter%20Points%20into%20the%20System.pdf Exporting test results and entering points into the system]|| How to export results and enter points into the system.
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|-
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|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-10-02-%20How%20to%20customize%20PDF%20version%20of%20a%20score%20report.pdf Customizing PDF version of a score report]|| How to customize PDF version of a score report.
 +
|-
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|  [https://www.youtestme.com/kb/how-to-schedule-the-sending-of-reports Scheduling the sending of reports] || How to schedule the sending of reports to the test administrators.
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|-
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|  [https://www.youtube.com/watch?v=pyVW47-4mrc&ab_channel=YouTestMe YouTestMe GetCertified 10.0 - Report Builder] || How to use report builder.
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|-
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|  [https://www.youtestme.com/kb/how-to-adjust-the-report-builder-format-and-header-names/ Adjust the report builder format and header names] || How to customize the report builder format and header names
 +
|-
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|[https://www.youtestme.com/kb/how-to-track-question-statistics/ YouTestMe GetCertified 10.3 - How to track question statistics] || This article will explain how to track statistical reports on the questions in the selected pool.
 +
|-
 +
|}
 +
 +
==Instructions for using YouTestMe GetCertified - Candidates==
 +
 +
This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application.
 +
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
|-
 +
||[https://www.youtube.com/watch?v=VDcuOG7AHX0&ab_channel=YouTestMe Test-taking With Remote Proctor]
 +
|| Instructions on how to start a proctored test and complete the equipment check process.
 +
|-
 +
||[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material/CPC%20Test%20Taking%20Guide.pdf CPC Test Taking Guide]
 +
|| This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.
 +
|}
 +
 +
==2021 CPC Reference Documents==
 +
 +
{|class="wikitable"
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! Link
 
! Type
 
! Type
 
|-
 
|-
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC%20Abbreviation%20List.pdf 2020_CPC Abbreviation List]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC%20Abbreviation%20List.pdf Abbreviation List]
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||
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|| PDF
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|-
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021%20COLA%20Updates.pdf 2021 COLA Updates]
 
|| PDF
 
|| PDF
 
|-
 
|-
−
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC%20COLAupdates.pdf 2020_CPC 2020_CPC COLAupdates]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC_IRCCodeSections.pdf IRC Code Sections]
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||
 
 
|| PDF
 
|| PDF
 
|-
 
|-
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC_IRCCodeSections.pdf 2020_CPC 2020_CPC_IRCCodeSections]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC_Safe%20harbor%20table.pdf Safe Harbor Table]
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||
 
 
|| PDF
 
|| PDF
 
|-
 
|-
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC_Safe%20harbor%20table.pdf 2020_CPC 2020_CPC_Safe harbor table]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021_CPC_Table_of_Contents.pdf 2021 Fall CPC Table of Contents]
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||
 
 
|| PDF
 
|| PDF
 
|-
 
|-
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|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020_CPC_Table_of_Contents%20updated%202020.10.13.pdf 2020_CPC_Table_of_Contents updated 2020.10.13]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021_CPC_Table_of_Contents%202021.10.27.pdf CPC Table of Contents]
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||
 
 
|| PDF
 
|| PDF
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|}
 +
 +
==YouTestMe FAQ==
 +
 +
{|class="wikitable"
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! Link
 +
! Description
 +
|-
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/YouTestMe%20-%20ARA%20FAQ.pdf Frequently Asked Questions]
 +
|| Frequently Asked Questions - Using YouTestMe GetCertified Application
 
|-
 
|-
−
|| [{{SERVER}}/youtestme/clients/Clients/Clients%202019/American%20Retirement%20Association/For%20client/2020-01-27%20-%20Differences%20between%20the%20Versions%20of%20YouTestMe%20GetCertified.pdf test]
+
|[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/2022-04-09%20-%20YTM%20Support%20Troubleshooting%20Procedure%20For%20Candidates-%20English.pdf Troubleshooting Procedure]
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||
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|Troubleshooting procedure - Using  YouTestMe GetCertified Application
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||
 
 
|}
 
|}

Latest revision as of 16:58, 7 December 2022

Customer Support Contact Information

Phone: +1 888 418 1718 and +1 647 558 6017
Email Address: support@youtestme.com

Important links

Link to Official GetCertified instance: https://ara.youtestme.com/

Instructions for using YouTestMe GetCertified - Administrator

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Users

Link Description
Creating a new user with a proctor role and assigning a proctor to the test How to create a new user with a proctor role and assign a proctor to the test.
YouTestMe GetCertified 10.0 - Roles and Permissions Explanation of the roles and permissions, default system roles with their different level of access, and step by step instructions on how to create a new role with custom permissions.
YouTestMe GetCertified 10.0 - How to create User Group Manager Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage user groups.
YouTestMe GetCertified 10.0 - How to bulk import users Step by step instructions on how to bulk import users.
Custom User Properties Step by step instructions on how to create custom fields for users' profile.
How to enable updating user profile information before the test-taking Step by step instructions on how to enable updating user profile information before the test-taking.

Tests

Link Description
Creating question pools and finishing test creation process How to create question pools and finishing test creation process.
Creating Questions and a Test with Sections How to create questions and a test with sections
Creating and adding a grading scale to a test How to create and add a grading scale to a test.
YouTestMe GetCertified 9.2 - Automated Proctoring How to enable automated proctoring mode.
How to create generated test How to create generated test.
Grading scales and passing marks How to define grading scales and passing marks.
How to create a test with a demographic section Step by step instructions on how to create a test with a demographic section.
How to Set up Note-Taking Options Step by step instructions on different ways to Set up Note-Taking Options.
YouTestMe GetCertified 10.3 - How to continue the test after leaving it This article explains how a candidate can continue the test taking process without the admin’s intervention.
YouTestMe GetCertified 10.3 - How to edit published test settings This article will explain different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes.
YouTestMe GetCertified 10.3 - How to use the question and answer randomization option This article explains how to use the “Question randomization” and “Answer randomization” option for tests manually created and generated.
YouTestMe GetCertified 10.3 - How to allow a candidate to modify a test This article explains how to allow a candidate to modify an already submitted test.
YouTestMe GetCertified 10.3 - How to set certificate expiry date This article will explain how to set a certificate expiry date.

Question Pools

Link Description
YouTestMe GetCertified 10.0 - How to create Question Pool Manager Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage question pools.
YouTestMe GetCertified 10.0 - Branching Questions Step by step instructions on how to create branching questions.

System

Link Description
Changing application theme and branding How to change the application theme, the login page appearance, logo, and favicon.
Configuring mail server settings How to configure mail server settings.
Language Bundles How to customize application's interface text
YouTestMe GetCertified 10.3 - How to set up the password configuration This article explains how to configure password settings.

Reports

Link Description
Exporting test results and entering points into the system How to export results and enter points into the system.
Customizing PDF version of a score report How to customize PDF version of a score report.
Scheduling the sending of reports How to schedule the sending of reports to the test administrators.
YouTestMe GetCertified 10.0 - Report Builder How to use report builder.
Adjust the report builder format and header names How to customize the report builder format and header names
YouTestMe GetCertified 10.3 - How to track question statistics This article will explain how to track statistical reports on the questions in the selected pool.

Instructions for using YouTestMe GetCertified - Candidates

This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application.

Link Description
Test-taking With Remote Proctor Instructions on how to start a proctored test and complete the equipment check process.
CPC Test Taking Guide This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on.

2021 CPC Reference Documents

Link Type
Abbreviation List PDF
2021 COLA Updates PDF
IRC Code Sections PDF
Safe Harbor Table PDF
2021 Fall CPC Table of Contents PDF
CPC Table of Contents PDF

YouTestMe FAQ

Link Description
Frequently Asked Questions Frequently Asked Questions - Using YouTestMe GetCertified Application
Troubleshooting Procedure Troubleshooting procedure - Using YouTestMe GetCertified Application
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