Difference between revisions of "ARA Help Center"
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| − | || '''Phone:''' || +1 647 558 6017 | + | || '''Phone:''' || +1 888 418 1718 and +1 647 558 6017 |
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|| '''Email Address:''' || support@youtestme.com | || '''Email Address:''' || support@youtestme.com | ||
|} | |} | ||
| − | =Important links= | + | |
| + | ==Important links== | ||
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| − | =Instructions for using YouTestMe GetCertified - Administrator= | + | ==Instructions for using YouTestMe GetCertified - Administrator== |
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application. | This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application. | ||
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| [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/ Language Bundles] || How to customize application's interface text | | [https://www.youtestme.com/kb/how-to-customize-applications-interface-text/ Language Bundles] || How to customize application's interface text | ||
|- | |- | ||
| − | |[https://www.youtestme.com/kb/how-to-set-up-the-password-configuration/ How to set up the password configuration] || This article explains how to configure password settings. | + | |[https://www.youtestme.com/kb/how-to-set-up-the-password-configuration/ YouTestMe GetCertified 10.3 - How to set up the password configuration] || This article explains how to configure password settings. |
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| [https://www.youtestme.com/kb/how-to-adjust-the-report-builder-format-and-header-names/ Adjust the report builder format and header names] || How to customize the report builder format and header names | | [https://www.youtestme.com/kb/how-to-adjust-the-report-builder-format-and-header-names/ Adjust the report builder format and header names] || How to customize the report builder format and header names | ||
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| − | |[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics] || This article will explain how to track statistical reports on the questions in the selected pool. | + | |[https://www.youtestme.com/kb/how-to-track-question-statistics/ YouTestMe GetCertified 10.3 - How to track question statistics] || This article will explain how to track statistical reports on the questions in the selected pool. |
|- | |- | ||
|} | |} | ||
| − | =Instructions for using YouTestMe GetCertified - Candidates= | + | ==Instructions for using YouTestMe GetCertified - Candidates== |
This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application. | This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application. | ||
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|| Instructions on how to start a proctored test and complete the equipment check process. | || Instructions on how to start a proctored test and complete the equipment check process. | ||
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| − | ||[ | + | ||[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material/CPC%20Test%20Taking%20Guide.pdf CPC Test Taking Guide] |
|| This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. | || This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. | ||
|} | |} | ||
| − | = | + | ==2021 CPC Reference Documents== |
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|| PDF | || PDF | ||
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| − | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/ | + | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021%20COLA%20Updates.pdf 2021 COLA Updates] |
|| PDF | || PDF | ||
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|| PDF | || PDF | ||
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| − | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/ | + | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021_CPC_Table_of_Contents.pdf 2021 Fall CPC Table of Contents] |
| + | || PDF | ||
| + | |- | ||
| + | || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2021_CPC_Table_of_Contents%202021.10.27.pdf CPC Table of Contents] | ||
|| PDF | || PDF | ||
|} | |} | ||
| − | =YouTestMe FAQ= | + | ==YouTestMe FAQ== |
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| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/YouTestMe%20-%20ARA%20FAQ.pdf Frequently Asked Questions] | | [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/YouTestMe%20-%20ARA%20FAQ.pdf Frequently Asked Questions] | ||
|| Frequently Asked Questions - Using YouTestMe GetCertified Application | || Frequently Asked Questions - Using YouTestMe GetCertified Application | ||
| + | |- | ||
| + | |[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/2022-04-09%20-%20YTM%20Support%20Troubleshooting%20Procedure%20For%20Candidates-%20English.pdf Troubleshooting Procedure] | ||
| + | |Troubleshooting procedure - Using YouTestMe GetCertified Application | ||
|} | |} | ||
Latest revision as of 16:58, 7 December 2022
Customer Support Contact Information
| Phone: | +1 888 418 1718 and +1 647 558 6017 |
| Email Address: | support@youtestme.com |
Important links
| Link to Official GetCertified instance: | https://ara.youtestme.com/ |
Instructions for using YouTestMe GetCertified - Administrator
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Users
| Link | Description |
|---|---|
| Creating a new user with a proctor role and assigning a proctor to the test | How to create a new user with a proctor role and assign a proctor to the test. |
| YouTestMe GetCertified 10.0 - Roles and Permissions | Explanation of the roles and permissions, default system roles with their different level of access, and step by step instructions on how to create a new role with custom permissions. |
| YouTestMe GetCertified 10.0 - How to create User Group Manager | Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage user groups. |
| YouTestMe GetCertified 10.0 - How to bulk import users | Step by step instructions on how to bulk import users. |
| Custom User Properties | Step by step instructions on how to create custom fields for users' profile. |
| How to enable updating user profile information before the test-taking | Step by step instructions on how to enable updating user profile information before the test-taking. |
Tests
| Link | Description |
|---|---|
| Creating question pools and finishing test creation process | How to create question pools and finishing test creation process. |
| Creating Questions and a Test with Sections | How to create questions and a test with sections |
| Creating and adding a grading scale to a test | How to create and add a grading scale to a test. |
| YouTestMe GetCertified 9.2 - Automated Proctoring | How to enable automated proctoring mode. |
| How to create generated test | How to create generated test. |
| Grading scales and passing marks | How to define grading scales and passing marks. |
| How to create a test with a demographic section | Step by step instructions on how to create a test with a demographic section. |
| How to Set up Note-Taking Options | Step by step instructions on different ways to Set up Note-Taking Options. |
| YouTestMe GetCertified 10.3 - How to continue the test after leaving it | This article explains how a candidate can continue the test taking process without the admin’s intervention. |
| YouTestMe GetCertified 10.3 - How to edit published test settings | This article will explain different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes. |
| YouTestMe GetCertified 10.3 - How to use the question and answer randomization option | This article explains how to use the “Question randomization” and “Answer randomization” option for tests manually created and generated. |
| YouTestMe GetCertified 10.3 - How to allow a candidate to modify a test | This article explains how to allow a candidate to modify an already submitted test. |
| YouTestMe GetCertified 10.3 - How to set certificate expiry date | This article will explain how to set a certificate expiry date. |
Question Pools
| Link | Description |
|---|---|
| YouTestMe GetCertified 10.0 - How to create Question Pool Manager | Step by step instructions on how to create a role in the application that has permission to access, create, and/or manage question pools. |
| YouTestMe GetCertified 10.0 - Branching Questions | Step by step instructions on how to create branching questions. |
System
| Link | Description |
|---|---|
| Changing application theme and branding | How to change the application theme, the login page appearance, logo, and favicon. |
| Configuring mail server settings | How to configure mail server settings. |
| Language Bundles | How to customize application's interface text |
| YouTestMe GetCertified 10.3 - How to set up the password configuration | This article explains how to configure password settings. |
Reports
| Link | Description |
|---|---|
| Exporting test results and entering points into the system | How to export results and enter points into the system. |
| Customizing PDF version of a score report | How to customize PDF version of a score report. |
| Scheduling the sending of reports | How to schedule the sending of reports to the test administrators. |
| YouTestMe GetCertified 10.0 - Report Builder | How to use report builder. |
| Adjust the report builder format and header names | How to customize the report builder format and header names |
| YouTestMe GetCertified 10.3 - How to track question statistics | This article will explain how to track statistical reports on the questions in the selected pool. |
Instructions for using YouTestMe GetCertified - Candidates
This chapter contains instructional documents and videos for candidates on how to use YouTestMe GetCertified application.
| Link | Description |
|---|---|
| Test-taking With Remote Proctor | Instructions on how to start a proctored test and complete the equipment check process. |
| CPC Test Taking Guide | This document represents a guide to the test-taking process in the YouTestMe GetCertified platform with the Proctoring option turned on. |
2021 CPC Reference Documents
| Link | Type |
|---|---|
| Abbreviation List | |
| 2021 COLA Updates | |
| IRC Code Sections | |
| Safe Harbor Table | |
| 2021 Fall CPC Table of Contents | |
| CPC Table of Contents |
YouTestMe FAQ
| Link | Description |
|---|---|
| Frequently Asked Questions | Frequently Asked Questions - Using YouTestMe GetCertified Application |
| Troubleshooting Procedure | Troubleshooting procedure - Using YouTestMe GetCertified Application |