Difference between revisions of "IFSE Help Center"
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Revision as of 00:54, 1 March 2022
Customer Support Contact Information
| Phone: | +1 888 418 1718 and +1 647 558 6017 |
| Email Address: | support@youtestme.com |
Important links
| Link to Production Environment: | https://ifse.youtestme.com/ |
| Link to Sandbox Environment: | https://demo13.youtestme.com |
| Sandbox and Production Deliveries: | https://docs.google.com/spreadsheets/d/1hA5dr-TZ5CO7hZWFRGAgePJAhSsSdDS3POFKsl9hPr8/edit#gid=0 |
User Manual
| Link | Description |
|---|---|
| User Manual 1.3 | User Manual 1.3 is the document that contains procedures for the following test cases: -How to create CSR user role -How to create Content Manager user role -Create new user profile in YTM -Import questions from external system -Create PearsonVue exam -Create Paper Based exam -Create Online Non-proctored exam -Create Online remote-proctored exam -Create Dummy-proctored exam -Different options to show report and for report content -Paper based exams - exam venues setup -Online proctored exams – setup common sessions -Manual setup of common sessions -Online proctored exams – setup common sessions -How to test actual results from PearsonVue -PearsonVue exams – prepare PearsonVue package -Test results verification - Online tests -Test results verification - Online AI-proctored tests -Test results verification - Online live-proctored test -Import results from PearsonVue and process them (hold & release) -Testing whole process - Online AI-proctored exam |
Standard Instructional Materials
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
Getting Started with YouTestMe
| Link | Description |
|---|---|
| Getting started with YouTestMe GetCertified | Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily. |
| Application overview | One-minute overview of the main modules in YouTestMe GetCertified 10.0 |
Users
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Roles and permissions | Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. | Video |
| 2 | User groups | A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. | Video |
| 3 | How to create user group manager | Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. | Video |
Tests
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Creating a simple test | Explanation on how to create a simple test without sections and assign candidates to it. | Video |
| 2 | How to predefine feedback to answers | Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. | Video |
| 3 | How to set up report content | Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers | Video |
| 4 | How to define grading scales and passing marks | Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. | Video |
| 5 | Test-taking process | Candidate's perspective of the Test-taking Process and quick overview of all question types | Video |
| 6 | How to edit published test settings | Explanation of different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes. | Article |
Questions and Question Pools
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Question pools | In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. | Video |
| 2 | How to create a new question within a question pool | Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas. | Video |
| 3 | Question tags | Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. | Video |
| 4 | Pool questions excel template - documentation | The document explains the Pool questions Excel template sheets and columns and how to fill them. The recommended values of Question ID, External ID, and Data Source columns for the IFSE use-case are listed in this document. | |
| 5 | IFSE questions import excel sample | Sample of filled Excel file with different types of questions adapted for the IFSE use-case. | XLSX |
| 6 | Single choice question | Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 7 | Multiple choice question | Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. | Video |
| 8 | Branching questions | Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. | Video |
| 9 | How to create question pool manager | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. | Video |
| N/A | Difference Between an Answer and Question Feedback in the Excel Templates | The document explains the difference between an answer and question feedback in the excel templates and recommendations for using functionality. |
Proctoring
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | Online proctoring (candidate's perspective) | Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor | Video |
| 2 | Online proctoring (proctor's perspective) | Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments | Video |
System
Follow the steps below to explore this module.
| Steps | Link | Description | Type |
|---|---|---|---|
| 1 | How to change and reset the password | Instructions on how to change and reset the personal password and change other user's password. | Video |
| 2 | How to change application theme and branding | Instructions on how to change application theme, the appearance of the login page, logo, and favicon. | Video |
UAT Instructional Materials
Online Exams - Starting Exams Using a Deep Link
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 1 | Accessing the test using the deep link | Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. | Article |
| 1 | Accessing the application using the deep link | IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access. | Video |
Booking Enhancements
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 24 | Exam locations table to store all location addresses for pull-down list | For IFSE user to pre-setup all paper exam locations with location name, address, phone | Video |
| 25 | Proctors table to store all proctor's information for pull-down list | For IFSE user to pre-setup all proctor's information with name, address, email address, phone | Video |
| 26 | Paper exam session - to set up physical exam sessions | For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit. | Video |
| N/A | How to edit the common session | For IFSE user to be able to edit the previously created common session. | Video |
| N/A | How to assign proctors to the common session | For IFSE user to be able to assign the proctors to the common session. | Video |
| N/A | How to automatically set booking and cancellation deadlines depending on the test delivery preference | N/A | Article |
PearsonVue Exams - import results
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Acceptance Criteria | Type |
|---|---|---|---|
| 7 | How to create an exam for PearsonVue integration | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to import PearsonVue test results | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
| 7 | How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files | YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). | Video |
Exam Enhancements
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| 3 | How to create test using test generator | Equate - exam difficulty, assign question difficulty | - Exam questions in the pool can be categorized in various difficulties (for examples, easy-medium-hard, etc.)
- Exam can be set up to include a number of questions from each category (for example, 5 questions from easy, 5 from medium, 5 from hard). |
Video |
| 11 | How to manually create multiple test versions | Retire Versions - do not generate out to new students Keep in "retired" status for marking purposes and history/inquiry purposes | Exam to have a status field so that user can assign a status to each exam (user defined status field, i.e. active, retired, pending).
User can define which status can be used to assign to exam session. |
Video |
| 13 | Learn about question pools | Additional fields - unit/chapter #, section #, page # | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. | Video |
| 13 | Learn about question tags | Additional fields - unit/chapter #, section #, page # | Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. | Video |
| 14 | N/A | Searchable and reportable fields (search and edit exam items for any exam) | See #13 | N/A |
| 16 | Learn about question tags | Item tagging: question type, question difficulty | Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13). | Video |
| 16 | How to import the questions with tags in the question pool using the predefined excel template | Item tagging: question type, question difficulty | Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13). | Video |
| 17 | How to set up report content | Item feedback: unique feedbacks to every question attempt | - Feedback to student for each exam/test answer.
- User to be able to enable/disable feedback display. |
Video |
| 17 | How to provide feedback to answers | Item feedback: unique feedbacks to every question attempt | - Feedback to student for each exam/test answer.
- User to be able to enable/disable feedback display. |
Video |
| 27 | Show or hide Passed/Failed label | Provide a "Pass/Fail" result to student based on the passing grade defined in the exam | User to be able to enable/disable displaying of the "Pass/Fail" status for online exam | Video |
| N/A | Delivery preference | Automatic setting for booking deadline and cancelation deadline based on delivery preference | For IFSE user to be able to set automatic booking and cancelation deadlines based on delivery preference | Video |
Hold and release grades for Pearson VUE
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to hold and release grades | - Hold and release grades
- No Show parameter |
N/A | Video |
Paper-based exams - booking
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| 9 | Export paper-based session | Report for packing/shipping from inventory | The CSR (Customer Service Representative) to be able to print the exam package which includes a list of attendees, student's exam labels, & sign off sheet, etc. sample package will be provided. | Video |
| 10 | Uniform test version distribution and no version repeating on re-writes | Ensure no repeats of versions on rewrites | When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt)
For online exams, questions & multiple choice answers can be randomized. |
Video |
| 10 | How to create multiple test versions for static exam | Ensure no repeats of versions on rewrites | When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt)
For online exams, questions & multiple choice answers can be randomized. |
Video |
| n/a | Unique quiz code | n/a | n/a | Video |
SFTP data exchange with Pearson VUE
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to set up SFTP data exchange with PearsonVUE | SFTP data exchange with Pearson | N/A | Article |
Pearson VUE Exams - export package
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| 8 | PearsonVUE export to VBI package | Export to VBI or QTI | Export data in rich text format (.rtf), formatting as provided sample file & PearsonVUE's specs.
IFSE must be import the VBI file successfully into PearsonVUE. |
Video |
Import template for testing locations
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to import testing locations | Import template for testing locations | YouTestMe to build an import template for IFSE to import testing locations into YouTestMe system.
To migrate a large number of testing locations from the current LMS system into the YouTestMe system programmatically using export/import function. |
Video |
Paper-based exams - import and export
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| 5 | Import scantron data from remark | Export and import for paper-based exams | - Need capability to import questions into YTM system (import template) | Video |
| 5 | Paper-printing package | Export and import for paper-based exams | - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) | Video |
| 5 | How to change answer ordinal markup | Export and import for paper-based exams | - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) | Article |
| 5 | How to change the logo | Export and import for paper-based exams | - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) | Video |
Import template for the Paper exam sessions
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to import Paper exam sessions | Import template for the Paper exam sessions | N/A | Video |
Automating the displaying of correct language
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to automate displaying of correct language | Automating the displaying of correct language | N/A | Video |
Improvements in Roles and Permissions
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How CRS role can create a proctor role | CRS role to be able to create just a proctor role | N/A | Video |
| N/A | Testing location permissions | -Permission that allows only read-only testing location page
-Permission that allows managing testing location page |
N/A | Video |
Hold and Release for Paper
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | Hold and release grades for Paper | - Paper Exam result preview process
- Paper Exam No Show process |
N/A | Video |
Dummy exam for proctoring
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to create a generalized link for starting the proctored dummy exam | - Starting the proctored dummy exam using a generalized link that can be used globally
- Dummy exam available for both English & French. |
N/A | Video |
| N/A | Guest users | N/A | N/A | Video |
| N/A | How to customize text on the sign-out page | N/A | N/A | Video |
| N/A | How to customize application’s interface text | N/A | N/A | Article |
List of all common sessions
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to override system assigned Exam Version Code | Provide exam session management capability and to override system assigned Exam Version Code | N/A | Video |
Room number
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to create rooms for certain testing locations and allow the CSR to select a room from the predefined dropdown menu |
Change the Room number field in Locations to be a pull-down list, as a separate data table linked to the Locations. - Room number table contains 2 data fields: Room number and Room information - Room number record may not exist for a location (not required field) - Room number if entered must be unique - Room information field is free text field and can be blank/null - IFSE Customer Service maintains Room number table (add/change/delete) - Update the Lambda API to concatenate the Room Information field to the end of the “Additional Instructions” field of the Location record to send to Lambda |
N/A | Video |
Special Accommodations
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to add, view and remove special accommodations for the candidate |
Develop functionality to handle student’s Special Accommodation request. See the document “2021-12-22 – Special Accommodations.docx” for detailed specifications. |
N/A | Video |
| N/A | How student can view his accommodation |
On the "My assignments" page, a student can view added accommodations by CSR. |
N/A | Video |
| N/A | Special Accommodations Notifications | N/A | N/A | DOCX |
Booking Process in YouTestMe
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to book the exam through the YTM application |
See the document “2022-01-12 - YTM Change Order #10” for detailed specifications. |
N/A | Article |
| N/A | How to set automatic upcoming sessions reminder |
See the document “2022-01-12 - YTM Change Order #10” for detailed specifications. |
N/A | Article |
| N/A | How booking and cancellation notifications will be presented to student |
See the document “2022-01-12 - YTM Change Order #10” for detailed specifications. |
N/A | Video |
SFTP + option to generate two files modeled on Pearson's files
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to set up SFTP data exchange |
- Developing an alternate process to send the exam results back by using a daily export batch process (once a day) to extract the exam results to CSV files and deposit them in an SFTP folder (provided by IFSE). - Developing an option to generate Exam_Results and Section_Results files (modeled on Pearson's files). |
N/A | Video |
Manual job execution from the "Test results verification" page
Delivered on the sandbox and the production.
| Requirement | Link | IFSE Requirement | IFSE Acceptance Criteria | Type |
|---|---|---|---|---|
| N/A | How to manually execute the job from the "Test results verification" page |
Developing an option for CSR role to manually execute the already created job from the "Test results verification" page. |
N/A | Video |
Data Migration
Before starting with the migration process, please make sure that the version of the production environment is appropriate. An improper migration process can lead to data loss.
Data Migration Task List
| Link | Description | Type |
|---|---|---|
| Data Migration to IFSE Production | The document contains detailed information for data migration to IFSE Production. | DOCX |
Exam questions banks migration
Delivered on the sandbox and the production.
| Link | Description | Type |
|---|---|---|
| Guide on how to create, import and export question pools | This document represents a guide to the process of creating pools in the YouTestMe GetCertified platform. | |
| Pool Questions template | This template is available to use in the sandbox environment. | XLSX |
Paper exam venues migration
Delivered on the sandbox and the production.
| Link | Description | Type |
|---|---|---|
| Guide on how to load testing locations | This document represents a guide on how to load testing locations with addresses and additional information using an excel spreadsheet in the YouTestMe GetCertified platform. | DOCX |
| Testing locations template | This template is available to use in the sandbox environment. | XLSX |
Exams (Paper, Pearson VUE, Online) migration
Delivered on the sandbox and the production.
| Link | Description | Type |
|---|---|---|
| Guide on how to test and migrate exams | This document represents a guide on how to create Pearson VUE, Online, and Paper exams and then how to perform testing on them. | DOCX |
| How to test and migrate exams | The document contains a detailed task list for the "Paper-based", "PearsonVue", "Online", and "Proctoring" exams. | DOCX |
| Paper-based booking migration | This document presents the plan for migrating paper exams bookings from the current IFSE system to Lambda and YouTestMe. | DOCX |
Exam Code Mapping
Paper Exam Code Mapping
| Link | Description | Type |
|---|---|---|
| Paper Exam Code Mapping | The document contains an explanation of the Exam Code Mapping with examples. | DOCX |
Rich Excel table
HTML Questions Sample
| Link | Description | Type |
|---|---|---|
| HTML Questions Sample | The document represents the Excel sample with HTML questions. | XLSX |