Difference between revisions of "Customer Help Center"

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|| '''Phone:''' || Toll-free (888) 614-6143
 
|| '''Phone:''' || Toll-free (888) 614-6143
 
|-
 
|-
−
|| '''Email Address:''' || dia-support@youtestme.com
+
|| '''Email Address:''' || support@youtestme.com
 
|}
 
|}
  
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|| Score Report
 
|| Score Report
 
|| Feedback Form
 
|| Feedback Form
−
|| Performance Letter
+
|| Preformatted Letter
 
|| Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.  
 
|| Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.  
 
|-
 
|-
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|-
 
|-
 
|}
 
|}
 +
 
=AGILE-EXCEL User Upload Terminology=
 
=AGILE-EXCEL User Upload Terminology=
  
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|| R017
 
|| R017
 
|| Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
 
|| Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.
−
||
+
|| [https://www.youtestme.com/kb/how-to-create-a-simple-test-without-sections-and-assign-candidates-to-it/ Article]
 
|-
 
|-
 
|| R018
 
|| R018
 
|| Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
 
|| Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
−
||
+
||  
 
|-
 
|-
 
|| R019
 
|| R019
 
|| Allow administrators to create, edit, copy, and delete exam items.
 
|| Allow administrators to create, edit, copy, and delete exam items.
−
||
+
|| [https://www.youtestme.com/kb/how-to-change-test-settings-once-the-test-is-published/ Article]
 
|-
 
|-
 
|| R020
 
|| R020
 
|| Allow administrators to copy exams.
 
|| Allow administrators to copy exams.
−
||
+
|| [https://www.youtestme.com/kb/how-to-create-a-test-with-sections-make-and-edit-test-copies/ Article]
 
|-
 
|-
 
|| R021
 
|| R021
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|| R023
 
|| R023
 
|| Allow candidates to navigate through multiple exam sections without triggering automatic removal from system.
 
|| Allow candidates to navigate through multiple exam sections without triggering automatic removal from system.
−
||
+
|| [https://www.youtestme.com/kb/how-to-enable-going-back-to-the-previous-test-section/ Article]
 
|-
 
|-
 
|| R024
 
|| R024
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|| R026
 
|| R026
 
|| Allow the final exam score to be revealed or hidden
 
|| Allow the final exam score to be revealed or hidden
−
||
+
|| [https://www.youtestme.com/kb/how-to-set-up-report-content/ Article]
 
|-
 
|-
 
|| R027
 
|| R027
 
|| Allow for auto and manual scoring
 
|| Allow for auto and manual scoring
−
||
+
||  
 
|-
 
|-
 
|| R028
 
|| R028
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|| R030
 
|| R030
 
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
 
|| Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).
−
||
+
|| [https://www.youtestme.com/kb/how-to-create-a-new-user-with-a-proctor-role-and-assign-a-proctor-to-the-test/ Article]
 
|-
 
|-
 
|| R031
 
|| R031
 
|| Allow administrators to restrict exam access based on user-role at different points of exam session (i.e., before, during, after).
 
|| Allow administrators to restrict exam access based on user-role at different points of exam session (i.e., before, during, after).
 
o For example, candidates (and proctors) should be able to view exam only when given access during an exam session.
 
o For example, candidates (and proctors) should be able to view exam only when given access during an exam session.
−
||
+
||  
 
|-
 
|-
 
|| R032
 
|| R032
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o For example, exam ""administrators"" have control over all aspects to include when the exam is available, who has access to exams (proctors and candidates), and password control.
 
o For example, exam ""administrators"" have control over all aspects to include when the exam is available, who has access to exams (proctors and candidates), and password control.
 
o Exam ""Proctors"" are able to enroll/dis-enroll candidates but cannot edit exam items. Candidates can view exam items during exam session but cannot access any other controls.
 
o Exam ""Proctors"" are able to enroll/dis-enroll candidates but cannot edit exam items. Candidates can view exam items during exam session but cannot access any other controls.
−
||
+
|| [https://www.youtestme.com/kb/how-to-assign-default-roles-in-the-system-and-use-permissions-to-create-a-new-role/ Article]
 
|-
 
|-
 
|| R036
 
|| R036
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|| R037
 
|| R037
 
|| Under the proctor role add a "dashboard" so proctors can see if an applicant has completed all the parts of the test and submitted each part completely before leaving the testing facility.
 
|| Under the proctor role add a "dashboard" so proctors can see if an applicant has completed all the parts of the test and submitted each part completely before leaving the testing facility.
−
||
+
||  
 
|-
 
|-
 
|| R038
 
|| R038
 
|| Provide a functional internal timer that ends the exam when the designated time limit ends. Proctors must have the ability to pause the exam timer for all participants in a given event and then resume the exam without losing candidates' exam data.
 
|| Provide a functional internal timer that ends the exam when the designated time limit ends. Proctors must have the ability to pause the exam timer for all participants in a given event and then resume the exam without losing candidates' exam data.
−
||
+
||  
 
|-
 
|-
 
|| R039
 
|| R039
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|| R041
 
|| R041
 
|| The ability to track scheduled offerings of tests by date and location.
 
|| The ability to track scheduled offerings of tests by date and location.
−
|| [https://owncloud.youtestme.com/owncloud/s/Qmh3fOwD41qQQhh Video]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2021-05-14%20The%20ability%20to%20track%20scheduled%20offerings%20of%20tests%20by%20date%20and%20location.pdf Article]
 
|-
 
|-
 
|| R042
 
|| R042
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|| R043
 
|| R043
 
|| The solution needs a dashboard for the course managers that show a grade center comprised of the following columns with each student taking the exam in the table: Last name, first name, last access, overall raw score (defined through grading scheme) overall scaled score (raw scored converted to 800 point scale), overall pass/fail, predefined total of specific groups of exam scaled score, predefined group pass/fail, pass/fail entry for LMS.
 
|| The solution needs a dashboard for the course managers that show a grade center comprised of the following columns with each student taking the exam in the table: Last name, first name, last access, overall raw score (defined through grading scheme) overall scaled score (raw scored converted to 800 point scale), overall pass/fail, predefined total of specific groups of exam scaled score, predefined group pass/fail, pass/fail entry for LMS.
−
|| [https://owncloud.youtestme.com/owncloud/s/XtlGNpZ3NUieaxu Video]
+
|| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2021-05-14%20Including%20suspended%20test%20attempts%20in%20the%20reports.pdf Article]
 
|-
 
|-
 
|| R044
 
|| R044
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|-
 
|-
 
|| R055
 
|| R055
−
|| Integrate with DIA learning technology components, preferably through flat files interfaces:  
+
|| Integrate with client's learning technology components, preferably through flat files interfaces:  
 
• Receive course data (i.e. Course ID, Title)   
 
• Receive course data (i.e. Course ID, Title)   
 
• Receive course session data (i.e. Course ID, Session ID, Start Date, End Date)  
 
• Receive course session data (i.e. Course ID, Session ID, Start Date, End Date)  
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|| R058
 
|| R058
 
|| Simulate a "LockDown Browser" when delivering an exam/assessment. For example: Do not allow student to cut, save or print anything on the screen to personal or shared drive. Disable keyboard shortcuts.
 
|| Simulate a "LockDown Browser" when delivering an exam/assessment. For example: Do not allow student to cut, save or print anything on the screen to personal or shared drive. Disable keyboard shortcuts.
−
||
+
|| [https://www.youtube.com/watch?v=q4Jbfam4Bsk&feature=emb_title Video]
 +
|-
 +
|
 +
|
 +
|
 
|-
 
|-
 
|}
 
|}
  
 
=Knowledge base=
 
=Knowledge base=
−
===Introductory Videos===
 
−
 
−
A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.
 
  
 +
===Instructional Materials===
 
{|class="wikitable"
 
{|class="wikitable"
 +
! Requirement
 
! Link
 
! Link
−
! Description
 
 
! Type
 
! Type
 
|-
 
|-
−
| [https://youtu.be/OTMqkBB-n9o Full Demonstration]
+
|| 1011, 1012
−
|| One-hour demonstration of the main functionalities in YouTestMe GetCertified.
+
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2020-12-12%20How%20to%20Create%20and%20Schedule%20Jobs%20for%20Automated%20Import%20and%20Export.pdf Automating the Integration with AGILE and Allow Updating User Profiles when Importing CSV Files]
−
|| Video
+
|| PDF
 +
|-
 +
|| 1013
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2020-12-12%20How%20to%20Set%20up%20Note-Taking%20Options.pdf Adding the Option to Refresh (reset) Notes after Edits]
 +
|| PDF
 +
|-
 +
|| 1014
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2021-02-01%20How%20to%20customize%20application%E2%80%99s%20interface%20text.pdf Customizable Messages, Labels, Hints, and Notifications]
 +
|| PDF
 +
|-
 +
|| 1015
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20How%20to%20Change%20Answer%20Ordinal%20Markup.pdf Using the Alphabet Instead of Numbers to Represent Answers in the Report Builder]
 +
|| PDF
 +
|-
 +
|| 1016
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Uploading%20Questions%20with%20an%20External%20ID%20and%20Data%20Source.pdf Adding a Field for a 6-digit External Id for Questions]
 +
|| PDF
 +
|-
 +
|| 1017
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2021-01-16%201017%20-%20Adjust%20the%20Report%20Builder%20Format%20and%20Header%20Names%20per%20New%20Samples.pdf Adjust the Report Builder Format and Header Names per New Samples]
 +
|| PDF
 +
|-
 +
|| 1015/1017
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Create%20a%20Survey%20Report%20Builder.pdf Create a Survey Report Builder]
 +
|| PDF
 +
|-
 +
|| 1018
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2020-12-12%20How%20to%20customize%20a%20preformatted%20letter.pdf Make the Preformatted Letter Customizable]
 +
|| PDF
 +
|-
 +
|| 1019
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/Allow%20Full%20Editing%20of%20Published%20Exams.pdf Allow Full Editing of Published Exams]
 +
|| PDF
 +
|-
 +
|| 1020
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/2021-02-12%20Create%20an%20Option%20to%20Add%20Additional%20Custom%20Fields%20for%20the%20User%20Personal%20Information.pdf Create an Option to Add Additional Custom Fields for the User's Personal Information]
 +
|| PDF
 +
|-
 +
|| FR10
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20store%20attachment%20in%20library.pdf How to Store Attachment in Library]
 +
|| PDF
 +
|-
 +
|| FR10
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Create%20Questions%20Attachments.pdf How to Create Questions Attachments]
 +
|| PDF
 +
|-
 +
|| FR10
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Create%20a%20Test%20with%20Attachments.pdf How to Create a Test with Attachments]
 +
|| PDF
 
|-
 
|-
−
| [https://youtu.be/3QFNg6SpAyw Question Types]
+
|| FR10
−
|| One-minute video that demonstrates all of the question types supported in YouTestMe GetCertified.
+
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Label%20Questions%20Using%20Custom%20Question%20Properties.pdf How to Label Questions Using Custom Question Properties (Topic Area and TLO)]
−
|| Video
+
|| PDF
 
|-
 
|-
−
| [https://youtu.be/tSD_5DU1LB0 Scheduling Tests]
+
|| FR10
−
|| One-minute video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified.
+
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YTM%20How%20to%20Use%20Custom%20Question%20Properties%20for%20Reporting.pdf How to Use Custom Question Properties for Reporting]
−
|| Video
+
|| PDF
 
|-
 
|-
 
|}
 
|}
−
===Role Manuals===
+
 
 +
===Introductory Videos===
 +
 
 +
A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.
 +
 
 
{|class="wikitable"
 
{|class="wikitable"
 
! Link
 
! Link
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! Type
 
! Type
 
|-
 
|-
−
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Administrator's%20Manual.pdf Administrator's Manual]
+
| [https://www.youtube.com/watch?v=GQxZQfqQcrA Question Types]
−
|| Main testing-related activities of Administrators in YouTestMe GetCertified
+
|| Video that demonstrates all of the question types supported in YouTestMe GetCertified.
−
|| PDF
+
|| Video
 
|-
 
|-
−
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Student's%20Manual.pdf Student's Manual]
+
| [https://www.youtube.com/watch?v=hgSIUh92Zco Scheduling Tests]
−
|| Main testing-related activities of Students in YouTestMe GetCertified
+
|| Video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified.
−
|| PDF
+
|| Video
−
|-
 
−
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/YouTestMe%20-%20Proctor's%20Manual.pdf Proctor's Manual]
 
−
|| Main testing-related activities of Proctors in YouTestMe GetCertified
 
−
|| PDF
 
 
|-
 
|-
 
|}
 
|}
 +
 +
 
===Tests===
 
===Tests===
 
{|class="wikitable"
 
{|class="wikitable"
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|| How to import users from AGILE
 
|| How to import users from AGILE
 
|| PDF
 
|| PDF
 +
|-
 +
|}
 +
 +
=Additional Training Materials=
 +
 +
===User Management===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
| [https://www.youtube.com/watch?v=cgvdIMHBf-8 Adding users manually]
 +
|| How to add users into the system one-by-one
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=FMaVCNkZRgM&ab_channel=YouTestMe Approving registration requests]
 +
|| How to allow users to send registration requests and approve or decline them
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=udK5dcn7ciA&ab_channel=YouTestMe Bulk import of users]
 +
|| How to import a large number of users via Excel files
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=SnXKzzCaQu4&ab_channel=YouTestMe Self-registration]
 +
|| How to allow users to self-register into the system
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=WexINhY0EfQ&ab_channel=YouTestMe Roles and permissions]
 +
|| Overview of default and custom user roles and their permissions
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=qBLYks4QIqU&ab_channel=YouTestMe Custom user properties]
 +
|| How to create custom user properties for collecting additional user data
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=I4fKL2tVtqM&ab_channel=YouTestMe User groups]
 +
|| Overview of user groups module
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=Rf_n5CV1WxM&ab_channel=YouTestMe Managing user statuses]
 +
|| How to deactivate and reactivate user accounts
 +
|| Video
 +
|-
 +
|}
 +
 +
===Questions===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
| [https://www.youtube.com/watch?v=qjnQdR11jS4&ab_channel=YouTestMe Question pools]
 +
|| Overview of question pools module
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=GQxZQfqQcrA&ab_channel=YouTestMe Question types]
 +
|| Overview of all question types available in the system
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=WqUompofJEY&ab_channel=YouTestMe Single-choice questions]
 +
|| Step by step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=AO5oK3aUkMY&ab_channel=YouTestMe Multiple-choice questions]
 +
|| Step by step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=YC_hfkwH5cQ&ab_channel=YouTestMe Branching questions]
 +
|| Instructions on how to enable the branching feature for several question types, to create the subsequent questions based on the chosen answer/response
 +
|| Video
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-create-a-question-group/?doing_wp_cron=1636481418.3259420394897460937500 Question groups]
 +
|| How to organize questions into groups
 +
|| Article
 +
|-
 +
|}
 +
 +
===Test management===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
| [https://www.youtube.com/watch?v=hgSIUh92Zco&ab_channel=YouTestMe Scheduling tests]
 +
|| How to organize testing sessions
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=1ozq0yXNTfo&ab_channel=YouTestMe Grading scales]
 +
|| Explanation of the grading scales, their configurations, and instructions on how to create a new one
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=WJwPY36GXRk&ab_channel=YouTestMe Manual grading]
 +
|| Instructions on how to grade tests that contain essay questions, questions with scoring method "manual grading", and optionally change points that are automatically assigned
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=wyH50HgW9f4&ab_channel=YouTestMe Resetting test attempts]
 +
|| Instructions on how to reset the test attempt for each individual candidate and allow to take the test once again from the beginning
 +
|| Video
 +
|-
 +
|}
 +
 +
===Reporting===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
| [https://www.youtube.com/watch?v=UqYth6A9i1Q&ab_channel=YouTestMe Reports overview]
 +
|| A quick overview of reporting module that contains over 40 types of Predefined Reports, Report Builder, the system for scheduling reports, and a section for the most important ones
 +
|| Video
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-access-and-use-predefined-reports/ Predefined reports]
 +
|| This article explains how to access and use predefined reports to see organized and aggregated information from the database.
 +
|| Article
 +
|-
 +
| [https://www.youtube.com/watch?v=pyVW47-4mrc&ab_channel=YouTestMe Report builder]
 +
|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters
 +
|| Video
 +
|-
 +
| [https://www.youtube.com/watch?v=KQ0I3QfCAwk&ab_channel=YouTestMe Scheduling reports]
 +
|| Step by step instructions on how to schedule automated report sending by email at specified times
 +
|| Video
 +
|-
 +
| [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Client%20onboarding%20documentation%20(best%20practices%20for%20common%20scenarios,%20how-to)/DIA%20New%20Wiki%20Page/PDF/YouTestMe%20-%20Customize%20score%20report.pdf Score report]
 +
|| This article explains how to customize a PDF version of score report.|| Article
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-generate-a-report-on-the-test-result-by-locations Summary report]
 +
|| This article explains how you can generate a report on the test result for each candidate but broken by locations.
 +
|| Article
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-conduct-item-analysis-through-youtestme-getcertifed Item analysis]
 +
|| This article explains how to conduct Item analysis through YouTestMe GetCertified.
 +
|| Article
 +
|-
 +
|}
 +
 +
===System settings===
 +
{|class="wikitable"
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
| [https://www.youtube.com/watch?v=UvCSs2HkD7s&ab_channel=YouTestMe Job scheduler]
 +
|| Learn how to schedule jobs to run at specified time intervals, automate import, export, or any communication between YouTestMe GetCertified and external systems or processes within the YouTestMe system.
 +
|| Video
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-change-answer-ordinal-markup Changing answer ordinal markup]
 +
|| This article explains how to change answer ordinal markup, which will apply to all new and existing tests and surveys. Answer ordinal markup is visible in the test creation process, test-taking process, personal reports of candidates, and report builder.
 +
|| Article
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-customize-applications-interface-text Customizing interface text]
 +
|| This article will explain how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content.
 +
|| Article
 
|-
 
|-
 
|}
 
|}

Latest revision as of 21:10, 12 October 2023

Customer Support Contact Information

Phone: Toll-free (888) 614-6143
Email Address: support@youtestme.com

FAQ

Question Answer
Does all question type have the branching option? No. Branching option is available with a single choice, multiple-choice, and true/false. The multiple-choice branching is available only with the

"Combination of answers" scoring method.

Where can I find the test results of the candidates? If you are the manager of the test, you will be able to see the test results of the candidates on the Candidates tab on the Manage tests page.
Can the system automatically grade the questions? The system can automatically grade all questions type but Essay.
Where can I see the uploaded users? When you upload users into the system, you will get a confirmation message, and all uploaded users should be displayed on the "List of all users" tab.
Is it possible for a user to be a member of multiple user groups? Yes. A single user can be a member of any number of groups within the system.
Can the tests be time-limited? Yes. You can set the time limit for the whole test, per each question. As for the test with sections, you can limit the time for each section differently.
Is it possible to edit the test settings once it is created? When a test is published, you can only edit the following test settings: Name, Description, Label, Report displaying content (only score, or score and details), Test retaking settings, Pause/continue settings, Browser lockdown, Auto-logout after finishing the test, Yes/No updating personal information, Certificate settings, External attributes editing, Add/remove test sessions/candidates/proctors/test managers.

The only way to fully edit the test is to create a copy of it and manage it in the "Draft" state.

Is there the ability to lock the tests? No. Only testing sessions can be locked. This way candidates are prevented from accessing the test.
Is it possible for question order to be randomized? Yes, questions can be shown in random order, and with a large enough pool of questions, each student can have a different set of questions.
For which type of questions the answers are randomized for, for which type not, and in which scenarios?

Answers of Ordering and Matching types of questions are always randomized.

Answers of Essay, True/false, Matrix, Open-ended, and Hotspot types of questions are never randomized, always have the same answer order.

Multiple and Single choice questions always have the same answer order by default, but can be randomized by enabling the answer randomization option.

Is it possible to group users? Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.

Terminology

YouTestMe Term Term2 Term3 Description
Question Pools Topic Areas Terminal Learning Objectives A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently.
Notes Passage Window Introduction Window Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process.
Testing Sessions Scheduled Offerings N/A Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc.
Sections Modules N/A Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
Score Report Feedback Form Preformatted Letter Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.
Section Group with Passing Requirements Core Section Analysis Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test.

AGILE-EXCEL User Upload Terminology

Agile Template Header GetCertified Template Header
AGILE User ID External ID
User PKI Username
Employee ID Employee ID
First Name First Name
Last Name Last Name
Middle Name Middle Name
User Primary Email Address Email
User Role Role (external id)
AGILE DOMAIN the user is in Location external id
Affiliation Affiliation
Phone number Phone number
Source providing information Data source
User Availability User Status

AGILE-EXCEL Upload Test Shells Terminology

Agile Template Header GetCertified Template Header
AGILE Item ID External ID
AGILE Course Name Name
AGILE DOMAIN for the Item (Location) external ID, (Location) name
Classification of Item Test label
Source providing information Data source

AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology

Agile Template Header GetCertified Template Header
AGILE Item ID (Test) External ID
AGILE Scheduled Offering ID External Session ID
AGILE DOMAIN in Scheduled Offering (Location) external ID, (Location) name
Start Date Available from
End Date Available to
Source providing information (AGILE) Data source

Requirements

Note: These videos do not explain the entire requirement but only the parts of it that were unclear after the UAT from October 2020.

# Requirement Link
R01 Branching of test questions - Ability to branch to different questions based on response. Video
R02 Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option. Video
R03 Matching: Relate items in column A with items in Column B. For example:

• Drag and drop • Choose the appropriate number or matching letter • Type in the corresponding match • Drag a line to it

Video
R04 Multiple choice: Select only one choice option. Video
R05 Must be able to have at least 10 choice options on a question. Video
R06 Matrix question: Have several statements with Likert options in a table. Video
R07 Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices. Video
R08 Fill-in-the-blank: Student can type a response. Video
R09 Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc) Video
R010 Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions. Video
R011 Ability to provide feedback immediately after answering question. Video
R012 Feedback can be specific to each choice option.

The ability to withhold feedback on tests must also be an option.

Video
R013 Ability to provide informational screens in between questions. Video
R014 Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam. Video
R015 Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam. Video
R016 Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam).
R017 Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam. Article
R018 Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
R019 Allow administrators to create, edit, copy, and delete exam items. Article
R020 Allow administrators to copy exams. Article
R021 Allow separate exam forms and/or surveys to be administered within a single exam site.
R022 Ability to link specific questions to terminal learning objectives.

Specifics: By ""learning objectives,"" we also mean test sections. We require the ability to tag, or link, test questions to objectives/sections. Labels for these objectives/sections will be created by the test developers. For example, if we create a test on driving knowledge, we may decide to divide questions into sections on ""traffic signs"", ""car operation"", and ""suggested guidelines"". If this test includes 50 questions, we may decide to tag (i.e., link) questions 1-15 to ""traffic signs"", questions 16-30 to ""car operation"", and questions 31-50 with ""suggested guidelines."" The ability to do this allows us (i.e., test developers) to know the proportion of a test dedicated to each section, and to see how each test-taker scored on each section of a test.

R023 Allow candidates to navigate through multiple exam sections without triggering automatic removal from system. Article
R024 Ability administrator to determine if questions are be presented one at a time or all at once.
R025 Ability for administrator to determine if student can go back to previous questions, or can only go forward.
R026 Allow the final exam score to be revealed or hidden Article
R027 Allow for auto and manual scoring
R028 Provide the ability to prevent candidates from beginning the exam until the proctor script is read and the exam password provided. - OPT 2
R029 Provide proctors with notification that candidates have successfully submitted completed exams, or allow proctors to check candidate exam status.
R030 Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam). Article
R031 Allow administrators to restrict exam access based on user-role at different points of exam session (i.e., before, during, after).

o For example, candidates (and proctors) should be able to view exam only when given access during an exam session.

R032 Provide the ability to "see" if unauthorized access to the exam has occurred. This should include the identity of the individual, when the unauthorized access occurred, and how long the individual had access to the exam.
R033 The test or survey creator needs the flexibility to create a test or survey with all possible question types described in this RFI within one test or survey. Example: A pull down menu in which the creator can pick a single question with one correct answer then the second question might be a fill-in-the blank, the third may be a branching question, etc. Text and images may be needed to be displayed for one question or all test questions. The test or survey creator needs to be able to create sections where some test questions cannot be revisited and others can be revisited. Video
R034 Allow a single exam to be administered on separate dates and multiple administrations at different testing locations on a single date.

o For example, Exam A will be administered on 50 separate dates in 2018. On 10 of these dates, there will be two exam sessions. o Individual exam administrations should be given a unique identifier, and it should be possible to determine the location and date of each exam administration.

R035 Allow creation of different user and administrative roles to ensure multiple layers of security.

o For example, exam ""administrators"" have control over all aspects to include when the exam is available, who has access to exams (proctors and candidates), and password control. o Exam ""Proctors"" are able to enroll/dis-enroll candidates but cannot edit exam items. Candidates can view exam items during exam session but cannot access any other controls.

Article
R036 Ensure there is no way candidates can accidentally click on any links that will inadvertently exit them from the exam.
R037 Under the proctor role add a "dashboard" so proctors can see if an applicant has completed all the parts of the test and submitted each part completely before leaving the testing facility.
R038 Provide a functional internal timer that ends the exam when the designated time limit ends. Proctors must have the ability to pause the exam timer for all participants in a given event and then resume the exam without losing candidates' exam data.
R039 Program should provide the ability for exam administrators (not proctors or

candidates) to immediately view exam results within multiple categories for each candidate.

R040 The ability to pull multiple scheduled offerings data (metrics) at one time (blocks of dates) Video
R041 The ability to track scheduled offerings of tests by date and location. Article
R042 Must be functional on JWICS and SIPR.
R043 The solution needs a dashboard for the course managers that show a grade center comprised of the following columns with each student taking the exam in the table: Last name, first name, last access, overall raw score (defined through grading scheme) overall scaled score (raw scored converted to 800 point scale), overall pass/fail, predefined total of specific groups of exam scaled score, predefined group pass/fail, pass/fail entry for LMS. Article
R044 Include the capability to produce a customizable, downloadable, and Excel-compatible report of exam data.
R045 Test administrators/users should have access to the following metrics and be able to include any of these fields in any of these customizable reports: : candidate ID, exam date, total exam time, time to answer each item, response to each unscored item (e.g., demographic survey questions), response to each exam item, correct response to each exam item, score on each exam item, score on each exam section (e.g., score on Section A, score on Section B , score on Section C , and overall score. Below is an example of a report we may produce:

http://prntscr.com/oo0qku

Video
R046 Allow data to be aggregated across multiple exam sessions.

o For example, if Exam A is administered on three separate sessions, administrators must have the ability to download results of all three administrations into a single report. There should not be a limit to the number of exam sessions; we have to aggregate all exams given during a calendar or fiscal year for our annual report.

Video
R047 Allow customizable determinations of pass/fail based on comparison of obtained exam scores to passing standards.

o For example, candidates must earn 70% of possible points on Section A and Section B, and 75% of possible points on all sections (A-F) combined to pass. Candidates who pass all hurdles ""pass"" the exam; candidates who fail a hurdle ""fail"" the exam.

R048 Integrate with LMS. Overall pass/fail determination must be publishable in candidates' LMS records. Video
R049 Ability ingest data from LMS and autofill registration information before an exam.
FR49.2 Importing test candidates (user enrollments) by manually uploading Excel files Video
R050 Ability to autofill a preformatted letter to the student with their scores.
R051 Ability to pull metrics on all terminal learning objectives (to include means, averages, grouped TLOs for grading) Video
R052 Ability to automatically transfer exam completion data from testing system to LMS.
R053 Output needs to be compatible with one or more of the following formats, but minimally with SCORM 1.2:

• SCORM 1.2 • SCORM 2004 (up to 4th edition) • AICC • IMS • NLN • Tin Can API

R055 Integrate with client's learning technology components, preferably through flat files interfaces:

• Receive course data (i.e. Course ID, Title) • Receive course session data (i.e. Course ID, Session ID, Start Date, End Date) • Receive student data (i.e. Name, User ID, Department ID, Email) • Receive enrollment data (i.e. User ID, Enrollment Status, Enrollment Date) • Send completion data (i.e. User ID, Session ID, Completion Status, Grade, Completion Date)

FR55.2 Importing users by manually uploading Excel files. Video
FR55.4 Importing test shell (item) and testing locations by manually uploading Excel files. Video
FR55.6 Importing testing sessions (scheduled offerings) by manually uploading Excel files. Video
R056 The ability to import/export of data from your application Video
R058 Simulate a "LockDown Browser" when delivering an exam/assessment. For example: Do not allow student to cut, save or print anything on the screen to personal or shared drive. Disable keyboard shortcuts. Video

Knowledge base

Instructional Materials

Requirement Link Type
1011, 1012 Automating the Integration with AGILE and Allow Updating User Profiles when Importing CSV Files PDF
1013 Adding the Option to Refresh (reset) Notes after Edits PDF
1014 Customizable Messages, Labels, Hints, and Notifications PDF
1015 Using the Alphabet Instead of Numbers to Represent Answers in the Report Builder PDF
1016 Adding a Field for a 6-digit External Id for Questions PDF
1017 Adjust the Report Builder Format and Header Names per New Samples PDF
1015/1017 Create a Survey Report Builder PDF
1018 Make the Preformatted Letter Customizable PDF
1019 Allow Full Editing of Published Exams PDF
1020 Create an Option to Add Additional Custom Fields for the User's Personal Information PDF
FR10 How to Store Attachment in Library PDF
FR10 How to Create Questions Attachments PDF
FR10 How to Create a Test with Attachments PDF
FR10 How to Label Questions Using Custom Question Properties (Topic Area and TLO) PDF
FR10 How to Use Custom Question Properties for Reporting PDF

Introductory Videos

A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.

Link Description Type
Question Types Video that demonstrates all of the question types supported in YouTestMe GetCertified. Video
Scheduling Tests Video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified. Video


Tests

Link Description Type
Create And Use Test Template How to create and use test template PDF
Question Groups How to create a question group PDF
Suspend and Delete a Test How to suspend or permanently delete your published tests Video
Monitor a Test How to monitor a test successfully (examples and best practices) PDF

Question Pools

Link Description Type
How to Upload and Store Questions How to upload large number of questions and store them in the question pool PDF
Creating Multiple Choice Question with Different Scoring Method How to create multiple choice question with different scoring method PDF
Branching Questions How to create branching questions PDF
Fill In The Blanks - Automatic Grading How to set up automatic grading on fill in the blanks question type Video

GetCertified Advanced Features

Link Description Type
Test Creation, Test-taking and Reporting using the Integration with AGILE How to import users, tests, testing sessions and test candidates from AGILE.

Examining a personal report (preformatted letter) and exporting completion statuses

PDF

Users

Link Description Type
User Group How to create a user group and enroll that group in a testing session PDF
Remove Users from the System How to remove users and manage their status Video
Import Users From AGILE How to import users from AGILE PDF

Additional Training Materials

User Management

Link Description Type
Adding users manually How to add users into the system one-by-one Video
Approving registration requests How to allow users to send registration requests and approve or decline them Video
Bulk import of users How to import a large number of users via Excel files Video
Self-registration How to allow users to self-register into the system Video
Roles and permissions Overview of default and custom user roles and their permissions Video
Custom user properties How to create custom user properties for collecting additional user data Video
User groups Overview of user groups module Video
Managing user statuses How to deactivate and reactivate user accounts Video

Questions

Link Description Type
Question pools Overview of question pools module Video
Question types Overview of all question types available in the system Video
Single-choice questions Step by step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process Video
Multiple-choice questions Step by step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process Video
Branching questions Instructions on how to enable the branching feature for several question types, to create the subsequent questions based on the chosen answer/response Video
Question groups How to organize questions into groups Article

Test management

Link Description Type
Scheduling tests How to organize testing sessions Video
Grading scales Explanation of the grading scales, their configurations, and instructions on how to create a new one Video
Manual grading Instructions on how to grade tests that contain essay questions, questions with scoring method "manual grading", and optionally change points that are automatically assigned Video
Resetting test attempts Instructions on how to reset the test attempt for each individual candidate and allow to take the test once again from the beginning Video

Reporting

Link Description Type
Reports overview A quick overview of reporting module that contains over 40 types of Predefined Reports, Report Builder, the system for scheduling reports, and a section for the most important ones Video
Predefined reports This article explains how to access and use predefined reports to see organized and aggregated information from the database. Article
Report builder Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters Video
Scheduling reports Step by step instructions on how to schedule automated report sending by email at specified times Video
Score report This article explains how to customize a PDF version of score report. Article
Summary report This article explains how you can generate a report on the test result for each candidate but broken by locations. Article
Item analysis This article explains how to conduct Item analysis through YouTestMe GetCertified. Article

System settings

Link Description Type
Job scheduler Learn how to schedule jobs to run at specified time intervals, automate import, export, or any communication between YouTestMe GetCertified and external systems or processes within the YouTestMe system. Video
Changing answer ordinal markup This article explains how to change answer ordinal markup, which will apply to all new and existing tests and surveys. Answer ordinal markup is visible in the test creation process, test-taking process, personal reports of candidates, and report builder. Article
Customizing interface text This article will explain how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content. Article
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