Customer Help Center

Customer Support Contact Information

Phone:	Toll-free (888) 614-6143
Email Address:	support@youtestme.com

FAQ

Question	Answer
Does all question type have the branching option?	No. Branching option is available with a single choice, multiple-choice, and true/false. The multiple-choice branching is available only with the "Combination of answers" scoring method.
Where can I find the test results of the candidates?	If you are the manager of the test, you will be able to see the test results of the candidates on the Candidates tab on the Manage tests page.
Can the system automatically grade the questions?	The system can automatically grade all questions type but Essay.
Where can I see the uploaded users?	When you upload users into the system, you will get a confirmation message, and all uploaded users should be displayed on the "List of all users" tab.
Is it possible for a user to be a member of multiple user groups?	Yes. A single user can be a member of any number of groups within the system.
Can the tests be time-limited?	Yes. You can set the time limit for the whole test, per each question. As for the test with sections, you can limit the time for each section differently.
Is it possible to edit the test settings once it is created?	When a test is published, you can only edit the following test settings: Name, Description, Label, Report displaying content (only score, or score and details), Test retaking settings, Pause/continue settings, Browser lockdown, Auto-logout after finishing the test, Yes/No updating personal information, Certificate settings, External attributes editing, Add/remove test sessions/candidates/proctors/test managers. The only way to fully edit the test is to create a copy of it and manage it in the "Draft" state.
Is there the ability to lock the tests?	No. Only testing sessions can be locked. This way candidates are prevented from accessing the test.
Is it possible for question order to be randomized?	Yes, questions can be shown in random order, and with a large enough pool of questions, each student can have a different set of questions.
For which type of questions the answers are randomized for, for which type not, and in which scenarios?	Answers of Ordering and Matching types of questions are always randomized. Answers of Essay, True/false, Matrix, Open-ended, and Hotspot types of questions are never randomized, always have the same answer order. Multiple and Single choice questions always have the same answer order by default, but can be randomized by enabling the answer randomization option.
Is it possible to group users?	Yes, users can be organized into groups. It is even possible to create sub-groups to groups, segmenting into as many levels as necessary.

Terminology

YouTestMe Term	Term2	Term3	Description
Question Pools	Topic Areas	Terminal Learning Objectives	A question pool is a stored set of questions that enables you to add questions into one or more tests easily, simultaneously, and efficiently.
Notes	Passage Window	Introduction Window	Specific rules or guidelines that students need to acknowledge in a pop-up dialog before they start the test and in the notes during the whole test-taking process.
Testing Sessions	Scheduled Offerings	N/A	Testing sessions allow you to organize a test for users located at different time zones, states, continents, etc.
Sections	Modules	N/A	Sections can be used to represent different areas of knowledge or topics the test covers (e.g. Math, Physics, etc.). Each section can have different settings.
Score Report	Feedback Form	Preformatted Letter	Update the verification date of the candidates' report to the current date. Reports that are verified can have their completion status exported.
Section Group with Passing Requirements	Core Section	Analysis	Combine test sections into groups, define passing mark criteria that need to be achieved in order to pass the test.

AGILE-EXCEL User Upload Terminology

Agile Template Header	GetCertified Template Header
AGILE User ID	External ID
User PKI	Username
Employee ID	Employee ID
First Name	First Name
Last Name	Last Name
Middle Name	Middle Name
User Primary Email Address	Email
User Role	Role (external id)
AGILE DOMAIN the user is in	Location external id
Affiliation	Affiliation
Phone number	Phone number
Source providing information	Data source
User Availability	User Status

AGILE-EXCEL Upload Test Shells Terminology

Agile Template Header	GetCertified Template Header
AGILE Item ID	External ID
AGILE Course Name	Name
AGILE DOMAIN for the Item	(Location) external ID, (Location) name
Classification of Item	Test label
Source providing information	Data source

AGILE-EXCEL Upload Scheduled Offering (Testing session) Terminology

Agile Template Header	GetCertified Template Header
AGILE Item ID	(Test) External ID
AGILE Scheduled Offering ID	External Session ID
AGILE DOMAIN in Scheduled Offering	(Location) external ID, (Location) name
Start Date	Available from
End Date	Available to
Source providing information (AGILE)	Data source

Requirements

Note: These videos do not explain the entire requirement but only the parts of it that were unclear after the UAT from October 2020.

#	Requirement	Link
R01	Branching of test questions - Ability to branch to different questions based on response.	Video
R02	Multiple response (select more than 1 choice - pick the best 3 of 8 possible responses). Must be able to limit the number of selections the student can make. Ability to assign different point values to each choice option.	Video
R03	Matching: Relate items in column A with items in Column B. For example: • Drag and drop • Choose the appropriate number or matching letter • Type in the corresponding match • Drag a line to it	Video
R04	Multiple choice: Select only one choice option.	Video
R05	Must be able to have at least 10 choice options on a question.	Video
R06	Matrix question: Have several statements with Likert options in a table.	Video
R07	Multiple fill-in-the-blanks question: Each blank has its own drop-down list of choices.	Video
R08	Fill-in-the-blank: Student can type a response.	Video
R09	Variable scoring for each question (+1, +2 etc, 0 or -1, -2 etc)	Video
R010	Permit text or images to be used during exam, allow split and adjustable screens for text or images to be presented next to, above or below test questions.	Video
R011	Ability to provide feedback immediately after answering question.	Video
R012	Feedback can be specific to each choice option. The ability to withhold feedback on tests must also be an option.	Video
R013	Ability to provide informational screens in between questions.	Video
R014	Ability for a candidate to flag a question to come back to later or for the application to inform the user of the questions not answered prior to submitting/completing the exam.	Video
R015	Ability for a candidate to un-answer a question (paired with a notification/reminder) to come back to later prior to submitting/completing the exam.	Video
R016	Ability to have a final submission button at the end of the test. (ensures the candidate has completed all testing requirements and alleviates the chance of a candidate not getting credit due to lack of submission for a test section (if a multiple section exam).
R017	Section(s) for an exam: Allow administrators to assign test questions to sections within a single exam.	Article
R018	Allow scoring segregated by section with the option to aggregate scoring for the entire exam.
R019	Allow administrators to create, edit, copy, and delete exam items.	Article
R020	Allow administrators to copy exams.	Article
R021	Allow separate exam forms and/or surveys to be administered within a single exam site.
R022	Ability to link specific questions to terminal learning objectives. Specifics: By ""learning objectives,"" we also mean test sections. We require the ability to tag, or link, test questions to objectives/sections. Labels for these objectives/sections will be created by the test developers. For example, if we create a test on driving knowledge, we may decide to divide questions into sections on ""traffic signs"", ""car operation"", and ""suggested guidelines"". If this test includes 50 questions, we may decide to tag (i.e., link) questions 1-15 to ""traffic signs"", questions 16-30 to ""car operation"", and questions 31-50 with ""suggested guidelines."" The ability to do this allows us (i.e., test developers) to know the proportion of a test dedicated to each section, and to see how each test-taker scored on each section of a test.
R023	Allow candidates to navigate through multiple exam sections without triggering automatic removal from system.	Article
R024	Ability administrator to determine if questions are be presented one at a time or all at once.
R025	Ability for administrator to determine if student can go back to previous questions, or can only go forward.
R026	Allow the final exam score to be revealed or hidden	Article
R027	Allow for auto and manual scoring
R028	Provide the ability to prevent candidates from beginning the exam until the proctor script is read and the exam password provided. - OPT 2
R029	Provide proctors with notification that candidates have successfully submitted completed exams, or allow proctors to check candidate exam status.
R030	Provide a way for proctors to make the exam unavailable to candidates as they complete the exam (dis-enroll candidates when they complete the exam).	Article
R031	Allow administrators to restrict exam access based on user-role at different points of exam session (i.e., before, during, after). o For example, candidates (and proctors) should be able to view exam only when given access during an exam session.
R032	Provide the ability to "see" if unauthorized access to the exam has occurred. This should include the identity of the individual, when the unauthorized access occurred, and how long the individual had access to the exam.
R033	The test or survey creator needs the flexibility to create a test or survey with all possible question types described in this RFI within one test or survey. Example: A pull down menu in which the creator can pick a single question with one correct answer then the second question might be a fill-in-the blank, the third may be a branching question, etc. Text and images may be needed to be displayed for one question or all test questions. The test or survey creator needs to be able to create sections where some test questions cannot be revisited and others can be revisited.	Video
R034	Allow a single exam to be administered on separate dates and multiple administrations at different testing locations on a single date. o For example, Exam A will be administered on 50 separate dates in 2018. On 10 of these dates, there will be two exam sessions. o Individual exam administrations should be given a unique identifier, and it should be possible to determine the location and date of each exam administration.
R035	Allow creation of different user and administrative roles to ensure multiple layers of security. o For example, exam ""administrators"" have control over all aspects to include when the exam is available, who has access to exams (proctors and candidates), and password control. o Exam ""Proctors"" are able to enroll/dis-enroll candidates but cannot edit exam items. Candidates can view exam items during exam session but cannot access any other controls.	Article
R036	Ensure there is no way candidates can accidentally click on any links that will inadvertently exit them from the exam.
R037	Under the proctor role add a "dashboard" so proctors can see if an applicant has completed all the parts of the test and submitted each part completely before leaving the testing facility.
R038	Provide a functional internal timer that ends the exam when the designated time limit ends. Proctors must have the ability to pause the exam timer for all participants in a given event and then resume the exam without losing candidates' exam data.
R039	Program should provide the ability for exam administrators (not proctors or candidates) to immediately view exam results within multiple categories for each candidate.
R040	The ability to pull multiple scheduled offerings data (metrics) at one time (blocks of dates)	Video
R041	The ability to track scheduled offerings of tests by date and location.	Article
R042	Must be functional on JWICS and SIPR.
R043	The solution needs a dashboard for the course managers that show a grade center comprised of the following columns with each student taking the exam in the table: Last name, first name, last access, overall raw score (defined through grading scheme) overall scaled score (raw scored converted to 800 point scale), overall pass/fail, predefined total of specific groups of exam scaled score, predefined group pass/fail, pass/fail entry for LMS.	Article
R044	Include the capability to produce a customizable, downloadable, and Excel-compatible report of exam data.
R045	Test administrators/users should have access to the following metrics and be able to include any of these fields in any of these customizable reports: : candidate ID, exam date, total exam time, time to answer each item, response to each unscored item (e.g., demographic survey questions), response to each exam item, correct response to each exam item, score on each exam item, score on each exam section (e.g., score on Section A, score on Section B , score on Section C , and overall score. Below is an example of a report we may produce: http://prntscr.com/oo0qku	Video
R046	Allow data to be aggregated across multiple exam sessions. o For example, if Exam A is administered on three separate sessions, administrators must have the ability to download results of all three administrations into a single report. There should not be a limit to the number of exam sessions; we have to aggregate all exams given during a calendar or fiscal year for our annual report.	Video
R047	Allow customizable determinations of pass/fail based on comparison of obtained exam scores to passing standards. o For example, candidates must earn 70% of possible points on Section A and Section B, and 75% of possible points on all sections (A-F) combined to pass. Candidates who pass all hurdles ""pass"" the exam; candidates who fail a hurdle ""fail"" the exam.
R048	Integrate with LMS. Overall pass/fail determination must be publishable in candidates' LMS records.	Video
R049	Ability ingest data from LMS and autofill registration information before an exam.
FR49.2	Importing test candidates (user enrollments) by manually uploading Excel files	Video
R050	Ability to autofill a preformatted letter to the student with their scores.
R051	Ability to pull metrics on all terminal learning objectives (to include means, averages, grouped TLOs for grading)	Video
R052	Ability to automatically transfer exam completion data from testing system to LMS.
R053	Output needs to be compatible with one or more of the following formats, but minimally with SCORM 1.2: • SCORM 1.2 • SCORM 2004 (up to 4th edition) • AICC • IMS • NLN • Tin Can API
R055	Integrate with client's learning technology components, preferably through flat files interfaces: • Receive course data (i.e. Course ID, Title) • Receive course session data (i.e. Course ID, Session ID, Start Date, End Date) • Receive student data (i.e. Name, User ID, Department ID, Email) • Receive enrollment data (i.e. User ID, Enrollment Status, Enrollment Date) • Send completion data (i.e. User ID, Session ID, Completion Status, Grade, Completion Date)
FR55.2	Importing users by manually uploading Excel files.	Video
FR55.4	Importing test shell (item) and testing locations by manually uploading Excel files.	Video
FR55.6	Importing testing sessions (scheduled offerings) by manually uploading Excel files.	Video
R056	The ability to import/export of data from your application	Video
R058	Simulate a "LockDown Browser" when delivering an exam/assessment. For example: Do not allow student to cut, save or print anything on the screen to personal or shared drive. Disable keyboard shortcuts.	Video

Knowledge base

Instructional Materials

Requirement	Link	Type
1011, 1012	Automating the Integration with AGILE and Allow Updating User Profiles when Importing CSV Files	PDF
1013	Adding the Option to Refresh (reset) Notes after Edits	PDF
1014	Customizable Messages, Labels, Hints, and Notifications	PDF
1015	Using the Alphabet Instead of Numbers to Represent Answers in the Report Builder	PDF
1016	Adding a Field for a 6-digit External Id for Questions	PDF
1017	Adjust the Report Builder Format and Header Names per New Samples	PDF
1015/1017	Create a Survey Report Builder	PDF
1018	Make the Preformatted Letter Customizable	PDF
1019	Allow Full Editing of Published Exams	PDF
1020	Create an Option to Add Additional Custom Fields for the User's Personal Information	PDF
FR10	How to Store Attachment in Library	PDF
FR10	How to Create Questions Attachments	PDF
FR10	How to Create a Test with Attachments	PDF
FR10	How to Label Questions Using Custom Question Properties (Topic Area and TLO)	PDF
FR10	How to Use Custom Question Properties for Reporting	PDF

Introductory Videos

A set of videos intended to walk you through the main modules and functionalities of YouTestMe GetCertified.

Link	Description	Type
Question Types	Video that demonstrates all of the question types supported in YouTestMe GetCertified.	Video
Scheduling Tests	Video that explains how to use testing sessions to schedule tests in YouTestMe GetCertified.	Video

Tests

Link	Description	Type
Create And Use Test Template	How to create and use test template	PDF
Question Groups	How to create a question group	PDF
Suspend and Delete a Test	How to suspend or permanently delete your published tests	Video
Monitor a Test	How to monitor a test successfully (examples and best practices)	PDF

Question Pools

Link	Description	Type
How to Upload and Store Questions	How to upload large number of questions and store them in the question pool	PDF
Creating Multiple Choice Question with Different Scoring Method	How to create multiple choice question with different scoring method	PDF
Branching Questions	How to create branching questions	PDF
Fill In The Blanks - Automatic Grading	How to set up automatic grading on fill in the blanks question type	Video

GetCertified Advanced Features

Link	Description	Type
Test Creation, Test-taking and Reporting using the Integration with AGILE	How to import users, tests, testing sessions and test candidates from AGILE. Examining a personal report (preformatted letter) and exporting completion statuses	PDF

Users

Link	Description	Type
User Group	How to create a user group and enroll that group in a testing session	PDF
Remove Users from the System	How to remove users and manage their status	Video
Import Users From AGILE	How to import users from AGILE	PDF

Additional Training Materials

User Management

Link	Description	Type
Adding users manually	How to add users into the system one-by-one	Video
Approving registration requests	How to allow users to send registration requests and approve or decline them	Video
Bulk import of users	How to import a large number of users via Excel files	Video
Self-registration	How to allow users to self-register into the system	Video
Roles and permissions	Overview of default and custom user roles and their permissions	Video
Custom user properties	How to create custom user properties for collecting additional user data	Video
User groups	Overview of user groups module	Video
Managing user statuses	How to deactivate and reactivate user accounts	Video

Questions

Link	Description	Type
Question pools	Overview of question pools module	Video
Question types	Overview of all question types available in the system	Video
Single-choice questions	Step by step instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process	Video
Multiple-choice questions	Step by step instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process	Video
Branching questions	Instructions on how to enable the branching feature for several question types, to create the subsequent questions based on the chosen answer/response	Video
Question groups	How to organize questions into groups	Article

Test management

Link	Description	Type
Scheduling tests	How to organize testing sessions	Video
Grading scales	Explanation of the grading scales, their configurations, and instructions on how to create a new one	Video
Manual grading	Instructions on how to grade tests that contain essay questions, questions with scoring method "manual grading", and optionally change points that are automatically assigned	Video
Resetting test attempts	Instructions on how to reset the test attempt for each individual candidate and allow to take the test once again from the beginning	Video

Reporting

Link	Description	Type
Reports overview	A quick overview of reporting module that contains over 40 types of Predefined Reports, Report Builder, the system for scheduling reports, and a section for the most important ones	Video
Predefined reports	This article explains how to access and use predefined reports to see organized and aggregated information from the database.	Article
Report builder	Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters	Video
Scheduling reports	Step by step instructions on how to schedule automated report sending by email at specified times	Video
Score report	This article explains how to customize a PDF version of score report.	Article
Summary report	This article explains how you can generate a report on the test result for each candidate but broken by locations.	Article
Item analysis	This article explains how to conduct Item analysis through YouTestMe GetCertified.	Article

System settings

Link	Description	Type
Job scheduler	Learn how to schedule jobs to run at specified time intervals, automate import, export, or any communication between YouTestMe GetCertified and external systems or processes within the YouTestMe system.	Video
Changing answer ordinal markup	This article explains how to change answer ordinal markup, which will apply to all new and existing tests and surveys. Answer ordinal markup is visible in the test creation process, test-taking process, personal reports of candidates, and report builder.	Article
Customizing interface text	This article will explain how to customize the application interface text according to your needs – change labels’ names, create new hints, and modify notifications’ content.	Article