Difference between revisions of "IFSE Help Center"

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=User Manual=
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= '''Old Version of the App''' =
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 +
==User Manual==
  
 
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=Standard Instructional Materials=
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==Standard Instructional Materials==
  
 
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
 
This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.
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| 2 || [https://www.youtube.com/watch?v=1YMT33apMFc How to change application theme and branding] || Instructions on how to change application theme, the appearance of the login page, logo, and favicon.|| Video
 
| 2 || [https://www.youtube.com/watch?v=1YMT33apMFc How to change application theme and branding] || Instructions on how to change application theme, the appearance of the login page, logo, and favicon.|| Video
 
|}
 
|}
 +
===Reports===
  
−
=UAT Instructional Materials=
+
==== Current version of the application ====
 +
{| class="wikitable"
 +
!Link
 +
!Description
 +
!Type
 +
|-
 +
|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-10-07%20-%20How%20to%20Export%20Results%20and%20Enter%20Points%20into%20the%20System.pdf Exporting test results and entering points into the system]||How to export results and enter points into the system.
 +
|Article
 +
|-
 +
|[{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/ARA/Wiki%20Material%20PDF/2020-10-02-%20How%20to%20customize%20PDF%20version%20of%20a%20score%20report.pdf Customizing PDF version of a score report]||How to customize PDF version of a score report.
 +
|Article
 +
|-
 +
|[https://www.youtube.com/watch?v=KQ0I3QfCAwk How to Schedule Reports]|| How to schedule the sending of reports to the test administrators.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=pyVW47-4mrc&ab_channel=YouTestMe Report Builder]||How to use report builder.
 +
|Video
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-overall-statistics-reports-v10/ How to Create Overall Statistics Reports]
 +
|This article explains how to create unique statistic reports containing general information about all the predefined reports categories.
 +
|Article
 +
|-
 +
|}
 +
 
 +
==UAT Instructional Materials==
 
===Online Exams - Starting Exams Using a Deep Link===
 
===Online Exams - Starting Exams Using a Deep Link===
 
<span style="color:red">'''Delivered on the sandbox and the production.'''
 
<span style="color:red">'''Delivered on the sandbox and the production.'''
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|-
 
|-
 
|}
 
|}
−
===Set up Online-proctored exam to replace Paper exam===
+
===Record & Review features===
 
<span style="color:red">'''Delivered on the sandbox only.'''
 
<span style="color:red">'''Delivered on the sandbox only.'''
 
{|class="wikitable"
 
{|class="wikitable"
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! Type
 
! Type
 
|-
 
|-
−
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2022-09-15%20-%20How%20to%20create%20user%20groups%20representing%20colleges.pdf How to create user groups representing colleges]
+
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/How%20to%20enable%20the%20automatic%20lock%20of%20the%20screen%20in%20case%20of%20a%20violation%20option.pdf How to enable the automatic lock of the screen in case of a violation option]
−
|| N/A
+
|| Functionality to lock browser
 
|| N/A
 
|| N/A
 
|| PDF
 
|| PDF
 
|-
 
|-
−
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2022-09-15%20-%20How%20to%20configure%20message%20templates.pdf How to configure message templates]
+
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/How%20to%20request%20ID%20update%20&%20How%20to%20upload%20ID%20after%20finishing%20the%20test.pdf How to request ID update & How to upload ID after finishing the test]
−
|| Customized Exam booking email & Exam reminder email for the private sessions. Different parts of email content depend on which college the student belongs to (Students attend different colleges)
+
||  
 +
* YTM proctor checks the ID and realizes that the ID is not corresponding
 +
* YTM proctor trigger action that sends an email to the candidate
 +
* The email contains a deep link to the re-upload ID form
 +
* YTM proctor gets a notification when the ID is re-uploaded
 +
* YTM proctor does another confirmation of ID
 
|| N/A
 
|| N/A
 
|| PDF
 
|| PDF
 
|-
 
|-
−
|| N/A || [{{SERVER}}/youtestme/youtestmedoc//YTM%20Customer%20Support/Clients/IFSE/2022-09-15%20-%20How%20to%20configure%20email%20notifications.pdf How to configure email notifications]
 
−
|| Customized Exam booking email & Exam reminder email for the private sessions. Different parts of email content depend on which college the student belongs to (Students attend different colleges)
 
−
|| N/A
 
−
|| PDF
 
 
|-
 
|-
−
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2022-09-12%20-%20Assigning%20students%20(authorizations%20preserved)%20into%20a%20private%20testing%20session.pdf Assigning students (authorizations preserved) into a private testing session]
+
|}
−
||
+
 
−
* AP exam sessions are to be set up as private sessions; hence these sessions are not visible for any student to book an exam session.
+
=== In-Classroom Online Exam ===
−
* Exam booking into these Private sessions can only be made by the IFSE customer service team (with appropriate access); students cannot book themselves into these Private sessions.
+
<span style="color:red">'''Available on sandbox and production.'''
−
* IFSE needs a functionality to easily book multiple students (with authorizations preserved) into a private exam session, i.e., able to pull the list of students belonging to AP and perform select multiple students to book into a private session.
+
{| class="wikitable"
−
* Students cannot cancel or change their exam sessions in these Private sessions, any changes (or cancellations) can only be done by IFSE customer service.
+
! Requirement
−
|| N/A
+
! Link
−
|| PDF
+
! IFSE Requirement
 +
! IFSE Acceptance Criteria
 +
! Type
 
|-
 
|-
−
 
+
|| N/A || [https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2023-04-20%20-%20In-Classroom%20Online%20Exam.pdf In-Classroom Online Exam]
−
|| N/A || [{{SERVER}}/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2022-09-15%20-%20New%20way%20of%20configuring%20common%20sessions.pdf New way of configuring common sessions]
+
|| Functionality to restrict access to the exam to those outside the classroom.
−
|| N/A
 
 
|| N/A
 
|| N/A
 
|| PDF
 
|| PDF
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|}
 
|}
  
−
=Data Migration=
+
==Data Migration==
  
 
<span style="color:red">'''Before starting with the migration process, please make sure that the version of the production environment is appropriate. An improper migration process can lead to data loss.'''
 
<span style="color:red">'''Before starting with the migration process, please make sure that the version of the production environment is appropriate. An improper migration process can lead to data loss.'''
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|}
 
|}
  
−
=Exam Code Mapping=
+
==Exam Code Mapping==
  
 
===Paper Exam Code Mapping===
 
===Paper Exam Code Mapping===
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|}
 
|}
  
−
=Rich Excel table=
+
==Rich Excel table==
  
 
===HTML Questions Sample===
 
===HTML Questions Sample===
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|| XLSX
 
|| XLSX
 
|-
 
|-
 +
|}
 +
 +
= '''New version of the App''' =
 +
 +
== Old Features ==
 +
{| class="wikitable"
 +
!Role
 +
! Link
 +
! Description
 +
! Type
 +
|-
 +
|-
 +
| rowspan="7" |Administrator (system manager)
 +
| How to configure a job
 +
|| This article explains how to create jobs to exchange files between IFSE and YouTestMe systems.
 +
|| Article
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-configure-default-view-on-my-tests-page/ My tests page - default configuration]
 +
|| The YouTestMe system provides administrators with the ability to configure which of the three available views will be shown to candidates on the My Tests page by default. This article will provide a detailed explanation of how you can perform this configuration.
 +
|| Article
 +
|-
 +
| [https://www.youtestme.com/kb/how-to-define-finish-test-url/ How to Define Finish Test URL]
 +
|| This article explains how to define the Finish Test URL. The Finish Test URL is the link to which users will be redirected once they finish the test started via a shared direct link.
 +
|| Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-session-instructions-templates/ How to Create Session Instructions Templates]
 +
|This article explains how to create session instructions templates for both public (self-enrollment option enabled) and private (self-enrollment option disabled) sessions.
 +
By creating these templates, you can establish default instructions for both types of sessions, thus eliminating the need to enter session instructions each time a new session is created. This simplifies the process of creating new sessions as you can easily select the pre-defined template and save time while streamlining the organization of sessions.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/exam-email-confirmation/ Customizing Email Notifications: Booking, Test Published, Cancellation, & Upcoming Sessions]
 +
|This article explains how to customize the following email notifications:
 +
 +
# '''Booked Assignment Notification''' – This email notification is sent to candidates when they book a seat for a testing session for a selected test. This notification confirms that the candidate’s seat has been reserved for the specified session.
 +
# '''Test Published Notification''' – This email notification is sent to candidates when the test organizer assigns them to a specific testing session for a selected test. Instead of allowing candidates to book the session themselves, the test organizer assigns them to the session, and this notification confirms the assigned session details.
 +
# '''Canceled Attempt Notification''' – This email notification is sent to candidates when they cancel a previously booked testing session.
 +
# '''Upcoming Assignment Notification''' – Upcoming Test Reminder – This email notification is sent to candidates before the start of their assigned testing session. The time period for the reminder (x) is set in the system settings and can be configured to remind candidates x days, hours, or minutes before the session start time. This notification serves as a reminder of the upcoming test and provides candidates with the details of the testing session, including the date, time, and location
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-set-automatic-upcoming-sessions-reminder/ How to Set Automatic Upcoming Sessions Reminder]
 +
|This article explains how to set an automatic upcoming session reminder to notify candidates of upcoming tests.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-auto-set-booking-and-cancellation-deadlines-using-test-delivery-preference/ How to Auto-Set Booking and Cancellation Deadlines]
 +
|When creating multiple testing sessions daily, it can be time-consuming to configure booking and cancellation deadlines for each session individually. To save time, the system allows you to set these deadlines at the system-level, so that they automatically apply to every session you create. This article will guide you through the process of setting up these deadlines and modifying them for individual sessions..
 +
|Article
 +
|-
 +
| rowspan="3" |IFSE-Content-admin
 +
|[https://www.youtestme.com/kb/how-to-create-and-store-questions-in-question-pools/ How to Create Question Pool]
 +
|A question pool – also known as a question bank, is a collection of questions that allow for the easy, simultaneous, and efficient addition of questions into one or more tests. These pools can be hierarchically organized, meaning that users can create multiple sub-pools, with the questions from sub-pools also visible in the main pool.
 +
 +
This article explains how to create questions and organize them into question pools.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/test-generator-create-different-versions-od-the-test/ How to Create Generated Test with Different Versions]
 +
|This article explains how to create a generated test with unlimited or limited versions. This method includes importing questions from question pools instead of adding the questions manually.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-share-tests-for-guest-users/ How to Share Tests for Guest Users]
 +
|This article explains how to share tests for guest users.
 +
|Article
 +
|-
 +
|
 +
|[https://www.youtube.com/watch?v=k8OI1rvnxdM How to Randomize Questions & Answers]
 +
|Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using test generator.
 +
|Video
 +
|-
 +
| rowspan="10" |IFSE CSR
 +
|[https://www.youtestme.com/kb/how-to-schedule-a-multiple-tests-session/ How to Schedule a Multiple Tests Session]
 +
|This article will explain how to effectively organize and schedule multiple tests session (common session) so that you can take different tests during the same session. A multiple tests session is a session that allows you to take multiple different tests of the same delivery preference.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-schedule-a-single-test-session/ How to Schedule a Single Test Session]
 +
|Multiple tests sessions involve taking multiple tests of the same delivery preference in a single testing session. In contrast, single test sessions enable the organization of a single test in a single testing session.
 +
This article aims to provide a comprehensive guide on creating a single test session using two possible methods: through the testing session dashboard or directly through the test dashboard. Additionally, it will demonstrate how to manually assign candidates to the session.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-test-authorization/ How to Create Test Authorization]
 +
|In production, authorizations are created automatically; however, since the new YTM sandbox is not connected to the IFSE sandbox, to perform testing, you will have to create authorizations manually.
 +
This article will explain how to manually create test authorization within the YouTestMe system.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/special-accommodations-process/ Special Accommodations Process]
 +
|This article will explain the '''Special Accommodations Process''' – a system that supports candidates with disabilities during test-taking to make the process easier.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-check-proctors-report/ How to Check Proctor’s report]
 +
|A proctor’s report is a summary written by the assigned proctor after a candidate completes an online-proctored test, which evaluates the candidate’s behavior during the exam and rates their test attempt as positive, negative, or neutral. It is an essential component of the testing process, as it provides valuable insights into a candidate’s performance and ensures that the test’s integrity is maintained.
 +
However, for users responsible for publishing and releasing grades, it is crucial to know how to check the proctor’s report to ensure that the candidate’s performance is accurately reflected in the final results.
 +
 +
This article will explain all steps involved in checking the proctor’s report.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/processing-test-results/ Processing Test Results]
 +
|This article will explain how to transfer test results from the YouTestMe system to an external system by verifying test attempts. The processing test results mechanism offers flexibility and control over the process, allowing you to decide when and under what conditions to release the test results.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/test-authorization-free-rewrite/ Test authorization – Free Rewrite]
 +
|The test authorization feature grants administrators control over candidates’ test access, empowering them to select their preferred testing session within a desired time. Typically, test authorization is automatically assigned to candidates who purchase the test and fulfill all the necessary prerequisites. It’s important to note that test authorization is a one-time privilege, allowing candidates to take the test only once. Should they wish to retake the same test after completing their initial attempt and verifying the results, candidates are required to repurchase the test to obtain new authorization.
 +
Nevertheless, exceptions arise in cases where candidates encounter technical difficulties or other circumstances warrant special consideration. In such instances, the test organizer can allow a free rewrite option. A free rewrite allows candidates to retake the test using their existing test authorization, obviating the need to obtain a new one.
 +
 +
This article will explain all the necessary steps for test organizers to facilitate a free rewrite.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-special-request/ Special request]
 +
|The Special Request feature enables administrators to request specific documents or information from candidates at any point, both before and after a test.
 +
An illustrative example of its usage is in the administration of online AI-proctored tests, where monitoring by a proctor occurs post-test rather than in real-time. Before the examination, candidates are required to upload their IDs. However, since the proctor cannot verify the document at that immediately, the verification takes place subsequently. If the proctor deems the ID inadequate, they can use the special request option to prompt the candidate for an updated ID.
 +
 +
This article will provide a detailed explanation of how the special request process operates.
 +
|Article
 +
|-
 +
|[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2024-01-08%20-%20How%20to%20create%20a%20testing%20session%20for%20College%20Sullivan.pdf How to create a testing session for College Sullivan]
 +
|The YouTestMe GetCertified platform with a new design enables you to create a testing session with handpicked tests. This functionality is perfect for the College Sullivan scenario, where in one testing session, you can organize the examination for both English (Canadian Investment Funds Course Exam) and French (Cours sur les fonds d'investissement au Canada examen) exams. This document provides step-by-step instructions on how to create such a testing session.
 +
|Article
 +
|-
 +
|[https://wiki.youtestme.com/youtestme/youtestmedoc/YTM%20Customer%20Support/Clients/IFSE/2024-01-08%20-%20How%20to%20release%20grades.pdf How to release grades]
 +
|This document provides step-by-step instructions on how to check the proctor's report and release grades for both AI and College Sullivan test attempts.
 +
|Article
 +
|-
 +
| rowspan="2" |Student
 +
|[https://www.youtestme.com/kb/how-to-book-the-live-proctored-test/ How to Book the Live-Proctored Test]
 +
|This article explains the booking process in YouTestMe GetCeertified for online live-proctored tests.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-youtestme-record-and-review-system-breaks-down-time-barriers/ How to Start the AI-Proctored Test]
 +
|This article explains how to start the online AI-proctored test in YouTestMe GetCeertified.
 +
|Article
 +
|}
 +
 +
== New Features ==
 +
{| class="wikitable"
 +
!Link
 +
!Description
 +
!Type
 +
|-
 +
|[https://www.youtube.com/watch?v=QcjsluSEufM&list=PLNr69myqMnd-1sB_-tK8fJPCj4HxPvEIM Reports Overview]||One-minute overview of the reports in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=P7GVyydwbLw&list=PLNr69myqMnd-1sB_-tK8fJPCj4HxPvEIM&index=2 How to Schedule Reports]||Step-by-step instructions on how to schedule automated report sending by email at specified times.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=d4F6-3kyxo4&list=PLNr69myqMnd-1sB_-tK8fJPCj4HxPvEIM&index=3 Report Builder]|| Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=F_1r12goVS4&list=PLNr69myqMnd-1sB_-tK8fJPCj4HxPvEIM&index=4 How to Track Testing Sessions by Location, Date & Time]||Exams in YouTestMe GetCertified are organized through testing sessions - they specify who and when can take the test. Sessions can be associated with particular locations, and this video explains how to track testing sessions by precise time, date, and location.
 +
|Video
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-adjust-the-report-builder-format-and-header-names/ Adjust the report builder format and header names]||How to customize the report builder format and header names
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-track-question-statistics/ How to track question statistics]||This article will explain how to track statistical reports on the questions in the selected pool.
 +
|Video
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-display-a-basic-report/ How to Display a Basic Report]
 +
|This article explains how to access, navigate between, and examine predefined reports in the system.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/success-ratio-and-pool-question-statistics-reports/ Success Ratio and Pool Question Statistics Reports]
 +
|This article introduces an automatism that analyses the percentage of correct answers using scheduled reports for the Question success ratio for tests and Pool question statistics scheduled reports for pools.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/test-results-and-question-feedback-statistics-reports/ Test Results and Question Feedback Statistics Reports]
 +
|This article introduces an automatism that analyses the percentage of correct answers using scheduled reports for the Test results for tests and Pool candidate feedback statistics scheduled reports for pools.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-custom-reports-using-report-builder/ How to Create Custom Reports Using Report Builder]
 +
|This article explains how to create custom reports using Report builder.
 +
It allows the creation of flexible and unique reports using advanced search filters to obtain detailed insight into test/survey statistics and compares items by creating customized reports.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-conduct-item-analysis-through-youtestme-getcertified/ How to Conduct Item Analysis through YouTestMe GetCertified]
 +
|This article explains how to conduct Item analysis through YouTestMe GetCertified.
 +
|Article
 +
|-
 +
|[https://www.youtube.com/watch?v=epesGm_lJA0&t=89s Users Module Overview]
 +
|A quick overview of the Users tab in the application's main menu and all the features concerning users: User Profiles, User Groups, Roles & Permissions.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=n_awL3vbLEc How to Create Custom User Properties]
 +
|Step-by-step instructions on how to create up to five user properties if you need to collect additional data about your users.
 +
|Video
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-change-the-home-page-based-on-user-roles/ How to Change the Home Page Based on User Roles]
 +
|This article explains how to change the home page for users based on their roles in the system. Also, our [https://www.youtube.com/watch?v=ZSqmmbjACMg video] covers this topic
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-personalize-the-home-page-layout-based-on-user-roles/ How to Personalize the Home Page Layout Based on User Roles]
 +
|This article explains how you can change the home page layout for different user roles. Widgets provide quick access to information and help users access certain features without searching for them in the application.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-perform-the-equipment-check-without-test-taking/ How to Perform the Equipment Check without Test-Taking]
 +
|This article explains how a student can perform the equipment check before starting the test-taking process.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-organize-workspaces/ How to Organize Workspaces]
 +
|This article explains how to create workspaces and assign members to them. Workspaces serve to separate entities in the system. These entities include tests, training courses, users, user groups, and question categories.
 +
Workspaces are typically used by organizations that need to divide department-specific tests and training courses but also have globally accessible tests.
 +
 +
'''Example 1''' – '''An organization with multiple departments'''. The HR department workspace can have onboarding training, job-satisfaction survey, and similar, and the IT department workspace can have tests related to development procedures, but both can have access to the cyber security test that needs to be done by everyone in the organization.
 +
 +
'''Example 2''' – '''A testing center that works with numerous organizations''', each with their own branding and tests.
 +
|Article
 +
|-
 +
|[https://www.youtestme.com/kb/how-to-create-custom-question-properties/ How to Create Custom Question Properties]
 +
|This article explains how to create custom question properties that can be used when creating questions.
 +
Question properties are fields that do not exist in the application by default but can be added manually. They will be displayed when creating questions and can be used for easier searching and sorting.
 +
|Article
 +
|-
 +
|[https://www.youtube.com/watch?v=5yoZNFxuUEQ Multilingual Tests]
 +
|Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=iOnvWM61Ebw&t=3s Requesting Test-Takers to Update Profile Information]
 +
|Instructions on how to request from test-takers to update their profile information before starting the particular test.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=y2T3R6tjrak&t=16s How to Provide Feedback to Answers]
 +
|Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=2nXz6yDclgk Note-Taking Options]
 +
|Instructions on how to enable notes for candidates, make them visible for instructors and configure other related options.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=ULuT-o68b7k Question Tags]
 +
|Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain.
 +
|Video
 +
|-
 +
|[https://www.youtube.com/watch?v=81gF4LAYBXU Accessibility Mode]
 +
|This video will demonstrate how to turn on the accessibility mode and will explain what it is used for.
 +
|Video
 
|}
 
|}

Latest revision as of 19:54, 8 January 2024

Customer Support Contact Information

Phone: +1 888 418 1718 and +1 647 558 6017
Email Address: support@youtestme.com

Important links

Link to Production Environment: https://ifse.youtestme.com/
Link to Sandbox Environment: https://demo13.youtestme.com
Sandbox and Production Deliveries: https://docs.google.com/spreadsheets/d/1hA5dr-TZ5CO7hZWFRGAgePJAhSsSdDS3POFKsl9hPr8/edit#gid=0

Old Version of the App

User Manual

Link Description
User Manual 1.3

User Manual 1.3 is the document that contains procedures for the following test cases:

-How to create CSR user role

-How to create Content Manager user role

-Create new user profile in YTM

-Import questions from external system

-Create PearsonVue exam

-Create Paper Based exam

-Create Online Non-proctored exam

-Create Online remote-proctored exam

-Create Dummy-proctored exam

-Different options to show report and for report content

-Paper based exams - exam venues setup

-Online proctored exams – setup common sessions

-Manual setup of common sessions

-Online proctored exams – setup common sessions

-How to test actual results from PearsonVue

-PearsonVue exams – prepare PearsonVue package

-Test results verification - Online tests

-Test results verification - Online AI-proctored tests

-Test results verification - Online live-proctored test

-Import results from PearsonVue and process them (hold & release)

-Testing whole process - Online AI-proctored exam

- How to generate a report to show attempts suspended for technical reasons

Standard Instructional Materials

This chapter contains instructional documents and videos for administrators on how to use YouTestMe GetCertified application.

Getting Started with YouTestMe

Link Description
Getting started with YouTestMe GetCertified Aims to provide the complete guide to getting started with YouTestMe and recommendations for the best use cases, enabling clients to organize the whole testing process easily.
Application overview One-minute overview of the main modules in YouTestMe GetCertified 10.0

Users

Follow the steps below to explore this module.

Steps Link Description Type
1 Roles and permissions Explanation of the roles and permissions, default system roles with their different levels of access, and step by step instructions on creating a new role with custom permissions. Video
2 User groups A quick overview of User Groups module, instructions on how to organize users into groups, and examine group statistics. Video
3 How to create user group manager Instructions on creating a role in the application that has permission to access, create, and/or manage user groups. Video

Tests

Follow the steps below to explore this module.

Steps Link Description Type
1 Creating a simple test Explanation on how to create a simple test without sections and assign candidates to it. Video
2 How to predefine feedback to answers Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. Video
3 How to set up report content Instructions on how to set up reports containing test results – configure the content, report lifespan, and report visibility time for test-takers Video
4 How to define grading scales and passing marks Explanation of the grading scales, their configurations, instructions on applying automatic grading to test with or without sections, and step-by-step instructions on how to create a new one. Video
5 Test-taking process Candidate's perspective of the Test-taking Process and quick overview of all question types Video
6 How to edit published test settings Explanation of different ways to edit published test settings, add new questions, or delete existing ones, change the passing mark for the test and preview all the changes. Article
7 How to create a test with attachments Explanation on how to add attachments that can be displayed to candidates only at the beginning of the test or throughout the whole test-taking. Article
8 Test-Taking Guide Guide to the test-taking process with the Proctoring option turned on (English version). PDF
9 Guide de prise de test Guide to the test-taking process with the Proctoring option turned on (French version). PDF
10 Online Exam Guide Guide on how to create an online test with a testing session that requires a password to join. PDF

Questions and Question Pools

Follow the steps below to explore this module.

Steps Link Description Type
1 Question pools In this video, you will learn about question pool functionalities and 10 question types supported by YouTestMe GetCertified. Video
2 How to create a new question within a question pool Instructions on how to manage question pool, create questions within it, add a translation, set a scoring method, create a branching, and add mathematical formulas. Video
3 Question tags Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. Video
4 Pool questions excel template - documentation The document explains the Pool questions Excel template sheets and columns and how to fill them. The recommended values of Question ID, External ID, and Data Source columns for the IFSE use-case are listed in this document. PDF
5 IFSE questions import excel sample Sample of filled Excel file with different types of questions adapted for the IFSE use-case. XLSX
6 Single choice question Instructions on how to create a single choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
7 Multiple choice question Instructions on how to create a multiple choice question type, explanation of its configurations, and a preview of it in a test-taking process. Video
8 Branching questions Instructions on how to enable the branching feature for several question types to create the subsequent questions based on the chosen answer/response. Video
9 How to create question pool manager Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. Video
N/A Difference Between an Answer and Question Feedback in the Excel Templates The document explains the difference between an answer and question feedback in the excel templates and recommendations for using functionality. PDF

Proctoring

Follow the steps below to explore this module.

Steps Link Description Type
1 Online proctoring (candidate's perspective) Instructions on how to take a live proctored exam: conduct an equipment check, verify your identity and interact with a proctor Video
2 Online proctoring (proctor's perspective) Proctor's perspective of live and automated monitoring, and instructions on evaluating user behavior throughout online assessments Video

System

Follow the steps below to explore this module.

Steps Link Description Type
1 How to change and reset the password Instructions on how to change and reset the personal password and change other user's password. Video
2 How to change application theme and branding Instructions on how to change application theme, the appearance of the login page, logo, and favicon. Video

Reports

Current version of the application

Link Description Type
Exporting test results and entering points into the system How to export results and enter points into the system. Article
Customizing PDF version of a score report How to customize PDF version of a score report. Article
How to Schedule Reports How to schedule the sending of reports to the test administrators. Video
Report Builder How to use report builder. Video
How to Create Overall Statistics Reports This article explains how to create unique statistic reports containing general information about all the predefined reports categories. Article

UAT Instructional Materials

Online Exams - Starting Exams Using a Deep Link

Delivered on the sandbox and the production.

Requirement Link IFSE Acceptance Criteria Type
1 Accessing the test using the deep link Students can seamlessly launch an online YTM exam from LMS without having to log in. Scope to include all online proctored/non-proctored exams, quizzes, exercises, etc. Article
1 Accessing the application using the deep link IFSE users (CSR-Customer Service Reps) can navigate to YTM to setup exam info, sessions, results, etc. and immediate test access. Video

Booking Enhancements

Delivered on the sandbox and the production.

Requirement Link IFSE Acceptance Criteria Type
24 Exam locations table to store all location addresses for pull-down list For IFSE user to pre-setup all paper exam locations with location name, address, phone Video
25 Proctors table to store all proctor's information for pull-down list For IFSE user to pre-setup all proctor's information with name, address, email address, phone Video
26 Paper exam session - to set up physical exam sessions For IFSE user to set up paper exam sessions by selecting a location from the pull-down list, select/assign proctor from the pull-down list, setup date/time, seat limit. Video
N/A How to edit the common session For IFSE user to be able to edit the previously created common session. Video
N/A How to assign proctors to the common session For IFSE user to be able to assign the proctors to the common session. Video
N/A How to automatically set booking and cancellation deadlines depending on the test delivery preference N/A Article

PearsonVue Exams - import results

Delivered on the sandbox and the production.

Requirement Link IFSE Acceptance Criteria Type
7 How to create an exam for PearsonVue integration YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video
7 How to import PearsonVue test results YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video
7 How to export the PearsonVue files with simulated test results and import PearsonVue test results with exported files YTM system to be able to import PearsonVUE's student exam result detail (questions/answers info for analysis & psychometric reporting). Video

Exam Enhancements

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
3 How to create test using test generator Equate - exam difficulty, assign question difficulty - Exam questions in the pool can be categorized in various difficulties (for examples, easy-medium-hard, etc.)

- Exam can be set up to include a number of questions from each category (for example, 5 questions from easy, 5 from medium, 5 from hard).

Video
11 How to manually create multiple test versions Retire Versions - do not generate out to new students Keep in "retired" status for marking purposes and history/inquiry purposes Exam to have a status field so that user can assign a status to each exam (user defined status field, i.e. active, retired, pending).

User can define which status can be used to assign to exam session.

Video
13 Learn about question pools Additional fields - unit/chapter #, section #, page # Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. Video
13 Learn about question tags Additional fields - unit/chapter #, section #, page # Additional user-defined fields attached to exam questions in order to search for questions containing word(s) in these fields. Video
14 N/A Searchable and reportable fields (search and edit exam items for any exam) See #13 N/A
16 Learn about question tags Item tagging: question type, question difficulty Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13). Video
16 How to import the questions with tags in the question pool using the predefined excel template Item tagging: question type, question difficulty Assigning tag words to each exam questions for users to be able to search for questions based on certain word(s) (can be incorporated into # 13). Video
17 How to set up report content Item feedback: unique feedbacks to every question attempt - Feedback to student for each exam/test answer.

- User to be able to enable/disable feedback display.

Video
17 How to provide feedback to answers Item feedback: unique feedbacks to every question attempt - Feedback to student for each exam/test answer.

- User to be able to enable/disable feedback display.

Video
27 Show or hide Passed/Failed label Provide a "Pass/Fail" result to student based on the passing grade defined in the exam User to be able to enable/disable displaying of the "Pass/Fail" status for online exam Video
N/A Delivery preference Automatic setting for booking deadline and cancelation deadline based on delivery preference For IFSE user to be able to set automatic booking and cancelation deadlines based on delivery preference Video

Hold and release grades for Pearson VUE

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to hold and release grades - Hold and release grades

- No Show parameter

N/A Video

Paper-based exams - booking

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
9 Export paper-based session Report for packing/shipping from inventory The CSR (Customer Service Representative) to be able to print the exam package which includes a list of attendees, student's exam labels, & sign off sheet, etc. sample package will be provided. Video
10 Uniform test version distribution and no version repeating on re-writes Ensure no repeats of versions on rewrites When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt)

For online exams, questions & multiple choice answers can be randomized.

Video
10 How to create multiple test versions for static exam Ensure no repeats of versions on rewrites When a student takes a (paper) exam as a re-write (2nd or 3rd attempt), YTM system to assign a different version of the paper exam to the student (different version for each attempt)

For online exams, questions & multiple choice answers can be randomized.

Video
n/a Unique quiz code n/a n/a Video

SFTP data exchange with Pearson VUE

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to set up SFTP data exchange with PearsonVUE SFTP data exchange with Pearson N/A Article

Pearson VUE Exams - export package

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
8 PearsonVUE export to VBI package Export to VBI or QTI Export data in rich text format (.rtf), formatting as provided sample file & PearsonVUE's specs.

IFSE must be import the VBI file successfully into PearsonVUE.

Video

Import template for testing locations

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to import testing locations Import template for testing locations YouTestMe to build an import template for IFSE to import testing locations into YouTestMe system.

To migrate a large number of testing locations from the current LMS system into the YouTestMe system programmatically using export/import function.

Video

Paper-based exams - import and export

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
5 Import scantron data from remark Export and import for paper-based exams - Need capability to import questions into YTM system (import template) Video
5 Paper-printing package Export and import for paper-based exams - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) Video
5 How to change answer ordinal markup Export and import for paper-based exams - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) Article
5 How to change the logo Export and import for paper-based exams - Paper exam (output) can be printed with multiple questions per page to fill up the page (a question not to span over 2 pages) Video

Import template for the Paper exam sessions

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to import Paper exam sessions Import template for the Paper exam sessions N/A Video

Automating the displaying of correct language

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to automate displaying of correct language Automating the displaying of correct language N/A Video

Improvements in Roles and Permissions

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How CRS role can create a proctor role CRS role to be able to create just a proctor role N/A Video
N/A Testing location permissions -Permission that allows only read-only testing location page

-Permission that allows managing testing location page

N/A Video

Hold and Release for Paper

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A Hold and release grades for Paper - Paper Exam result preview process

- Paper Exam No Show process

N/A Video

Dummy exam for proctoring

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to create a generalized link for starting the proctored dummy exam - Starting the proctored dummy exam using a generalized link that can be used globally

- Dummy exam available for both English & French.

N/A Video
N/A Guest users N/A N/A Video
N/A How to customize text on the sign-out page N/A N/A Video
N/A How to customize application’s interface text N/A N/A Article

List of all common sessions

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to override system assigned Exam Version Code Provide exam session management capability and to override system assigned Exam Version Code N/A Video

Room number

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to create rooms for certain testing locations and allow the CSR to select a room from the predefined dropdown menu

Change the Room number field in Locations to be a pull-down list, as a separate data table linked to the Locations.

- Room number table contains 2 data fields: Room number and Room information

- Room number record may not exist for a location (not required field)

- Room number if entered must be unique

- Room information field is free text field and can be blank/null

- IFSE Customer Service maintains Room number table (add/change/delete)

- Update the Lambda API to concatenate the Room Information field to the end of the “Additional Instructions” field of the Location record to send to Lambda

 N/A Video

Special Accommodations

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to add, view and remove special accommodations for the candidate

Develop functionality to handle student’s Special Accommodation request. See the document “2021-12-22 – Special Accommodations.docx” for detailed specifications.

N/A Video
N/A How student can view his accommodation

On the "My assignments" page, a student can view added accommodations by CSR.

N/A Video
N/A Special Accommodations Notifications N/A N/A DOCX
N/A How to reassign attempt in the private individual session

How to assign student's attempt in the desired private individual session using the existing authorization.

N/A Video
N/A How to reassign attempt in the private common or individual session Guide How to assign student's attempt in the desired private common or individual session using the existing authorization. N/A DOCX

Booking Process in YouTestMe

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to book the exam through the YTM application

See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.

N/A Video
N/A How to set automatic upcoming sessions reminder

See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.

N/A Video
N/A How booking and cancellation notifications will be presented to student

See the document “2022-01-12 - YTM Change Order #10” for detailed specifications.

N/A Video
N/A Improvements on the "My assignments" page

- How to set the desired delivery preference to be present as the default value in the "My tests and surveys" tab

- Distinguishing expired, in progress, and upcoming sessions by color on the "My tests and surveys" page

N/A Video

SFTP + option to generate two files modeled on Pearson's files

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to set up SFTP data exchange

- Developing an alternate process to send the exam results back by using a daily export batch process (once a day) to extract the exam results to CSV files and deposit them in an SFTP folder (provided by IFSE).

- Developing an option to generate Exam_Results and Section_Results files (modeled on Pearson's files).

N/A Video

Manual job execution from the "Test results verification" page

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to manually execute the job from the "Test results verification" page

Developing an option for CSR role to manually execute the already created job from the "Test results verification" page.

N/A Video

Filtering attempts by the session end time from the "Test results verification" page

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How CSR can filter all attempts by session end time

N/A

N/A DOCX

Rewriting test and resetting attempt due to the technical issues

Delivered on the sandbox and the production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How student can rewrite the exam

Providing an automatic rewriting process where authorization of that test attempt becomes deactivated once the new authorization for rewriting is created. When new authorization for that student on that test is created, the old test attempt becomes suspended.

N/A Video
N/A How to reset the test attempt due to technical issues so the student can re-enter the test using the same authorization

When the test attempt needs to be reset due to technical issues, provide the option for a student to re-enter the test using the same authorization.

N/A Video
N/A How CSR can cancel test attempt

N/A

N/A DOCX

Set up Online-proctored exam to replace Paper exam

Delivered on the sandbox only.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to create user groups representing colleges N/A N/A PDF
N/A How to configure message templates Customized Exam booking email & Exam reminder email for the private sessions. Different parts of email content depend on which college the student belongs to (Students attend different colleges) N/A PDF
N/A How to configure email notifications Customized Exam booking email & Exam reminder email for the private sessions. Different parts of email content depend on which college the student belongs to (Students attend different colleges) N/A PDF
N/A Assigning students (authorizations preserved) into a private testing session
  • AP exam sessions are to be set up as private sessions; hence these sessions are not visible for any student to book an exam session.
  • Exam booking into these Private sessions can only be made by the IFSE customer service team (with appropriate access); students cannot book themselves into these Private sessions.
  • IFSE needs a functionality to easily book multiple students (with authorizations preserved) into a private exam session, i.e., able to pull the list of students belonging to AP and perform select multiple students to book into a private session.
  • Students cannot cancel or change their exam sessions in these Private sessions, any changes (or cancellations) can only be done by IFSE customer service.
 N/A PDF
N/A New way of configuring common sessions N/A N/A PDF

Record & Review features

Delivered on the sandbox only.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A How to enable the automatic lock of the screen in case of a violation option Functionality to lock browser N/A PDF
N/A How to request ID update & How to upload ID after finishing the test
  • YTM proctor checks the ID and realizes that the ID is not corresponding
  • YTM proctor trigger action that sends an email to the candidate
  • The email contains a deep link to the re-upload ID form
  • YTM proctor gets a notification when the ID is re-uploaded
  • YTM proctor does another confirmation of ID
 N/A PDF

In-Classroom Online Exam

Available on sandbox and production.

Requirement Link IFSE Requirement IFSE Acceptance Criteria Type
N/A In-Classroom Online Exam Functionality to restrict access to the exam to those outside the classroom. N/A PDF

Data Migration

Before starting with the migration process, please make sure that the version of the production environment is appropriate. An improper migration process can lead to data loss.

Data Migration Task List

Link Description Type
Data Migration to IFSE Production The document contains detailed information for data migration to IFSE Production. DOCX

Exam questions banks migration

Delivered on the sandbox and the production.

Link Description Type
Guide on how to create, import and export question pools This document represents a guide to the process of creating pools in the YouTestMe GetCertified platform. PDF
Pool Questions template This template is available to use in the sandbox environment. XLSX

Paper exam venues migration

Delivered on the sandbox and the production.

Link Description Type
Guide on how to load testing locations This document represents a guide on how to load testing locations with addresses and additional information using an excel spreadsheet in the YouTestMe GetCertified platform. DOCX
Testing locations template This template is available to use in the sandbox environment. XLSX

Exams (Paper, Pearson VUE, Online) migration

Delivered on the sandbox and the production.

Link Description Type
Guide on how to test and migrate exams This document represents a guide on how to create Pearson VUE, Online, and Paper exams and then how to perform testing on them. DOCX
How to test and migrate exams The document contains a detailed task list for the "Paper-based", "PearsonVue", "Online", and "Proctoring" exams. DOCX
Paper-based booking migration This document presents the plan for migrating paper exams bookings from the current IFSE system to Lambda and YouTestMe. DOCX

Exam Code Mapping

Paper Exam Code Mapping

Link Description Type
Paper Exam Code Mapping The document contains an explanation of the Exam Code Mapping with examples. DOCX

Rich Excel table

HTML Questions Sample

Link Description Type
HTML Questions Sample The document represents the Excel sample with HTML questions. XLSX

New version of the App

Old Features

Role Link Description Type
Administrator (system manager) How to configure a job This article explains how to create jobs to exchange files between IFSE and YouTestMe systems. Article
My tests page - default configuration The YouTestMe system provides administrators with the ability to configure which of the three available views will be shown to candidates on the My Tests page by default. This article will provide a detailed explanation of how you can perform this configuration. Article
How to Define Finish Test URL This article explains how to define the Finish Test URL. The Finish Test URL is the link to which users will be redirected once they finish the test started via a shared direct link. Article
How to Create Session Instructions Templates This article explains how to create session instructions templates for both public (self-enrollment option enabled) and private (self-enrollment option disabled) sessions.

By creating these templates, you can establish default instructions for both types of sessions, thus eliminating the need to enter session instructions each time a new session is created. This simplifies the process of creating new sessions as you can easily select the pre-defined template and save time while streamlining the organization of sessions.

Article
Customizing Email Notifications: Booking, Test Published, Cancellation, & Upcoming Sessions This article explains how to customize the following email notifications:
  1. Booked Assignment Notification – This email notification is sent to candidates when they book a seat for a testing session for a selected test. This notification confirms that the candidate’s seat has been reserved for the specified session.
  2. Test Published Notification – This email notification is sent to candidates when the test organizer assigns them to a specific testing session for a selected test. Instead of allowing candidates to book the session themselves, the test organizer assigns them to the session, and this notification confirms the assigned session details.
  3. Canceled Attempt Notification – This email notification is sent to candidates when they cancel a previously booked testing session.
  4. Upcoming Assignment Notification – Upcoming Test Reminder – This email notification is sent to candidates before the start of their assigned testing session. The time period for the reminder (x) is set in the system settings and can be configured to remind candidates x days, hours, or minutes before the session start time. This notification serves as a reminder of the upcoming test and provides candidates with the details of the testing session, including the date, time, and location
 Article
How to Set Automatic Upcoming Sessions Reminder This article explains how to set an automatic upcoming session reminder to notify candidates of upcoming tests. Article
How to Auto-Set Booking and Cancellation Deadlines When creating multiple testing sessions daily, it can be time-consuming to configure booking and cancellation deadlines for each session individually. To save time, the system allows you to set these deadlines at the system-level, so that they automatically apply to every session you create. This article will guide you through the process of setting up these deadlines and modifying them for individual sessions.. Article
IFSE-Content-admin How to Create Question Pool A question pool – also known as a question bank, is a collection of questions that allow for the easy, simultaneous, and efficient addition of questions into one or more tests. These pools can be hierarchically organized, meaning that users can create multiple sub-pools, with the questions from sub-pools also visible in the main pool.

This article explains how to create questions and organize them into question pools.

Article
How to Create Generated Test with Different Versions This article explains how to create a generated test with unlimited or limited versions. This method includes importing questions from question pools instead of adding the questions manually. Article
How to Share Tests for Guest Users This article explains how to share tests for guest users. Article
How to Randomize Questions & Answers Instructions on how to randomize the order of questions and answers in a (draft) test, when questions are added manually, or test is created using test generator. Video
IFSE CSR How to Schedule a Multiple Tests Session This article will explain how to effectively organize and schedule multiple tests session (common session) so that you can take different tests during the same session. A multiple tests session is a session that allows you to take multiple different tests of the same delivery preference. Article
How to Schedule a Single Test Session Multiple tests sessions involve taking multiple tests of the same delivery preference in a single testing session. In contrast, single test sessions enable the organization of a single test in a single testing session.

This article aims to provide a comprehensive guide on creating a single test session using two possible methods: through the testing session dashboard or directly through the test dashboard. Additionally, it will demonstrate how to manually assign candidates to the session.

Article
How to Create Test Authorization In production, authorizations are created automatically; however, since the new YTM sandbox is not connected to the IFSE sandbox, to perform testing, you will have to create authorizations manually.

This article will explain how to manually create test authorization within the YouTestMe system.

Article
Special Accommodations Process This article will explain the Special Accommodations Process – a system that supports candidates with disabilities during test-taking to make the process easier. Article
How to Check Proctor’s report A proctor’s report is a summary written by the assigned proctor after a candidate completes an online-proctored test, which evaluates the candidate’s behavior during the exam and rates their test attempt as positive, negative, or neutral. It is an essential component of the testing process, as it provides valuable insights into a candidate’s performance and ensures that the test’s integrity is maintained.

However, for users responsible for publishing and releasing grades, it is crucial to know how to check the proctor’s report to ensure that the candidate’s performance is accurately reflected in the final results.

This article will explain all steps involved in checking the proctor’s report.

Article
Processing Test Results This article will explain how to transfer test results from the YouTestMe system to an external system by verifying test attempts. The processing test results mechanism offers flexibility and control over the process, allowing you to decide when and under what conditions to release the test results. Article
Test authorization – Free Rewrite The test authorization feature grants administrators control over candidates’ test access, empowering them to select their preferred testing session within a desired time. Typically, test authorization is automatically assigned to candidates who purchase the test and fulfill all the necessary prerequisites. It’s important to note that test authorization is a one-time privilege, allowing candidates to take the test only once. Should they wish to retake the same test after completing their initial attempt and verifying the results, candidates are required to repurchase the test to obtain new authorization.

Nevertheless, exceptions arise in cases where candidates encounter technical difficulties or other circumstances warrant special consideration. In such instances, the test organizer can allow a free rewrite option. A free rewrite allows candidates to retake the test using their existing test authorization, obviating the need to obtain a new one.

This article will explain all the necessary steps for test organizers to facilitate a free rewrite.

Article
Special request The Special Request feature enables administrators to request specific documents or information from candidates at any point, both before and after a test.

An illustrative example of its usage is in the administration of online AI-proctored tests, where monitoring by a proctor occurs post-test rather than in real-time. Before the examination, candidates are required to upload their IDs. However, since the proctor cannot verify the document at that immediately, the verification takes place subsequently. If the proctor deems the ID inadequate, they can use the special request option to prompt the candidate for an updated ID.

This article will provide a detailed explanation of how the special request process operates.

Article
How to create a testing session for College Sullivan The YouTestMe GetCertified platform with a new design enables you to create a testing session with handpicked tests. This functionality is perfect for the College Sullivan scenario, where in one testing session, you can organize the examination for both English (Canadian Investment Funds Course Exam) and French (Cours sur les fonds d'investissement au Canada examen) exams. This document provides step-by-step instructions on how to create such a testing session. Article
How to release grades This document provides step-by-step instructions on how to check the proctor's report and release grades for both AI and College Sullivan test attempts. Article
Student How to Book the Live-Proctored Test This article explains the booking process in YouTestMe GetCeertified for online live-proctored tests. Article
How to Start the AI-Proctored Test This article explains how to start the online AI-proctored test in YouTestMe GetCeertified. Article

New Features

Link Description Type
Reports Overview One-minute overview of the reports in YouTestMe GetCertified, an online platform for knowledge examination, training, and certification. Video
How to Schedule Reports Step-by-step instructions on how to schedule automated report sending by email at specified times. Video
Report Builder Instructions on how to obtain a detailed insight into test/survey statistics or compare individual items by creating completely customized and unique reports with employed advanced search filters. Video
How to Track Testing Sessions by Location, Date & Time Exams in YouTestMe GetCertified are organized through testing sessions - they specify who and when can take the test. Sessions can be associated with particular locations, and this video explains how to track testing sessions by precise time, date, and location. Video
Adjust the report builder format and header names How to customize the report builder format and header names Article
How to track question statistics This article will explain how to track statistical reports on the questions in the selected pool. Video
How to Display a Basic Report This article explains how to access, navigate between, and examine predefined reports in the system. Article
Success Ratio and Pool Question Statistics Reports This article introduces an automatism that analyses the percentage of correct answers using scheduled reports for the Question success ratio for tests and Pool question statistics scheduled reports for pools. Article
Test Results and Question Feedback Statistics Reports This article introduces an automatism that analyses the percentage of correct answers using scheduled reports for the Test results for tests and Pool candidate feedback statistics scheduled reports for pools. Article
How to Create Custom Reports Using Report Builder This article explains how to create custom reports using Report builder.

It allows the creation of flexible and unique reports using advanced search filters to obtain detailed insight into test/survey statistics and compares items by creating customized reports.

Article
How to Conduct Item Analysis through YouTestMe GetCertified This article explains how to conduct Item analysis through YouTestMe GetCertified. Article
Users Module Overview A quick overview of the Users tab in the application's main menu and all the features concerning users: User Profiles, User Groups, Roles & Permissions. Video
How to Create Custom User Properties Step-by-step instructions on how to create up to five user properties if you need to collect additional data about your users. Video
How to Change the Home Page Based on User Roles This article explains how to change the home page for users based on their roles in the system. Also, our video covers this topic Article
How to Personalize the Home Page Layout Based on User Roles This article explains how you can change the home page layout for different user roles. Widgets provide quick access to information and help users access certain features without searching for them in the application. Article
How to Perform the Equipment Check without Test-Taking This article explains how a student can perform the equipment check before starting the test-taking process. Article
How to Organize Workspaces This article explains how to create workspaces and assign members to them. Workspaces serve to separate entities in the system. These entities include tests, training courses, users, user groups, and question categories.

Workspaces are typically used by organizations that need to divide department-specific tests and training courses but also have globally accessible tests.

Example 1 – An organization with multiple departments. The HR department workspace can have onboarding training, job-satisfaction survey, and similar, and the IT department workspace can have tests related to development procedures, but both can have access to the cyber security test that needs to be done by everyone in the organization.

Example 2 – A testing center that works with numerous organizations, each with their own branding and tests.

Article
How to Create Custom Question Properties This article explains how to create custom question properties that can be used when creating questions.

Question properties are fields that do not exist in the application by default but can be added manually. They will be displayed when creating questions and can be used for easier searching and sorting.

Article
Multilingual Tests Instructions on how to create different language versions for each question, distribute multilingual tests, and allow candidates to take the test in the preferred language. Video
Requesting Test-Takers to Update Profile Information Instructions on how to request from test-takers to update their profile information before starting the particular test. Video
How to Provide Feedback to Answers Instructions on how to provide candidates feedback to selected answers that will be displayed during the test-taking process. Video
Note-Taking Options Instructions on how to enable notes for candidates, make them visible for instructors and configure other related options. Video
Question Tags Explanation of question tags, instructions on how to add them through question pools, and how to filter them in question pools later by the tags they contain. Video
Accessibility Mode This video will demonstrate how to turn on the accessibility mode and will explain what it is used for. Video
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